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Coachella 2024 FAQs


Hotel Packages

Shuttles

Safari

Please note, information on FAQs is subject to change 

 

Q: Do Coachella Hotel Packages have a minimum age?

A: While the Coachella Festival is all-ages, our partnering hotels do have age restrictions. For most hotels, you must be 18+ to check-in while your guests can be under 18. Select hotels are 21+, please check your specific package details before purchasing.

Q: What are my hotel check-in and check-out dates?

A: For Weekend 1, three-night packages check in on Friday, April 12th. Four-night packages check in on Thursday, April 11th. All packages check out on Monday, April 15th . For Weekend 2, Three-night packages check in on Friday, April 19th. Four-night packages check in on Thursday, April 18th. All packages check out on Monday, April 22nd.

Please note: festival wristband and Any Line Shuttle pass distribution will only take place on the respective Friday, each weekend.

Q: Are payment plans available?

A: Yes! There are two payment plan options: $99 Down Payment Plan and 25% Down Payment Plan. The default option is to be paid in full, so if you would like to utilize a payment plan you will need to select it at check out. See details below.

$99 Down Plan:

      • $99 down + up to 6 monthly payments, collected on the 15th of every month
      • Available until June 30, 2023
      • All final payoff dates are December 15, 2023 (defaults are cancelled after 10 days)
      • There will be a 10-day grace period to pay. If payment is not received by the 10th day after the initial charge is run, the order will be canceled
      • New for 2024: Defaulted Hotel Package payment plans become Coachella credits – read on to the next FAQ for details!

       

      25% Down Plan:

      • 25% down + up to 3 Monthly Payments, collected on the 15th of every month
      • Available until November 30, 2023
      • All final payoff dates are December 15, 2023 (defaults are cancelled after 10 days)
      • A $5 fee will be charged for each payment plan installment
      • There will be a 10-day grace period to pay. If payment is not received by the 10th day after the initial charge is run, the order will be canceled
      • New for 2024: Defaulted Hotel Package payment plans become Coachella credits – read on to the next FAQ for details!
Q: What if I miss a payment?

A: If your payment is declined you will have a 10-day grace period to pay. If payment is not received by the 10th day after the initial charge is run, your order will be cancelled, and all money paid will be issued as a Coachella Credit that can be used toward future Coachella purchases. Please note: the funds will expire 12 months from the time of issuance. No exceptions. It is your responsibility to manage your payment plan and to check your credit card and bank statements for charges. To make a missed payment, please contact AXS: at 1-888-929-7849 or via their contact form HERE.

Q: Can hotel packages be listed or purchased via the official waitlist?

A: No, hotel packages cannot be listed or purchased through the waitlist.

Q: How will I receive my festival wristbands and shuttle passes?

A: After checking into the hotel, you will make your way to the Travel Package Check-In location at your hotel. You will pick up your festival wristbands and Any Line shuttle passes from Valley Music Travel staff working on site at your hotel. You will receive an email about 1 week prior to the event with all of the details you will need for your arrival.

Q: I am unable to attend the event OR I purchased the Hotel Package as a gift, OR my guest is arriving before me. How does the recipient receive the elements of the package if I will not be there?

A: To accommodate this, the original purchaser must contact our Guest Services team at 888-833-1031 or info@valleymusictravel.com to authorize an alternate pick-up person. This authorization will allow a friend or family member to pick up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser, and it is up to them to relay the information to the guest that is attending the festival. Please note, alternate pick-ups may be authorized for free through Wednesday, February 14, 2024. There will be a $100 fee for adding an alternate pick-up person after this date. Alternate pick-ups can be processed in advance through Valley Music Travel up to 2 weeks prior to the event date. After Friday, March 29th, for Weekend One and Friday, April 5th for Weekend Two, no alternate pick-ups will be allowed.

Q: I will not have the credit card that was used to purchase my ticket/package. What do I need to do to be able to pick up my tickets?

A: Packages are available for pick-up during designated travel package check-in hours. If the package was purchased under your name, we ask that you please bring your confirmation email as well as your photo ID. If your order was purchased under someone else’s name, we ask that the original purchaser please contact our Guest Services team for assistance. We can be reached at info@valleymusictravel.com or by phone at 888-833-1031.

Q: How long will it take to pick up our credentials at the hotel and get going to the festival?

A: We will have ample staff to ensure a quick check-in process! Even at peak times, it should take no more than 15 mins to pick up your credentials. In most cases, you will be able to walk up to the VMT check-in table and receive credentials in less than 5 minutes.

Q: Are room upgrades available?

A: Room upgrades are not available through Valley Music Travel. If you would like to upgrade your room type, we suggest that you contact the hotel directly to confirm availability and upgrade pricing. Guests are responsible for confirming all details and paying the hotel directly for all associated upgrade charges. Please note: your name will not be in the hotel’s reservation system until much closer to the event, so you will need to wait until then to request an upgrade.

Q: Can I add additional nights to my Hotel Package?

A: To add additional nights to your travel package, you will need to book those nights directly with the hotel. Please note, the front desk will most likely not have your Hotel Package reservation information yet.

Once you’ve booked the additional night(s), please reach out to our Guest Services team at info@valleymusictravel.com with your reservation information and we’d be happy to submit a request to the hotel to link the reservations. While the hotel will always do their best to accommodate, there is a small chance you may have to switch rooms as all additional night requests are based on hotel availability.

Q: How long will it take to pick up our credentials at the hotel and get going to the festival?

A: We will have ample staff to ensure a quick check-in process! Even at peak times, it should take no more than 15 mins to pick up your credentials. In most cases, you will be able to walk up to the VMT check-in table and receive credentials in less than 5 minutes.

Q: Can more than two people stay in a hotel room?

A: Hotel occupancy is based on the package sold, for either two or four guests. We cannot allow additional people above the package occupancy to occupy the rooms.

Q: Can our room be next to our friends? Can they be connected?

A: Please contact our Guest Services team after purchasing and we will do our best to put you next to, or as close as possible to, your friends. Connecting rooms are rare, but we will do our best. Please have both your and your friend’s order numbers with you when you call. Please note: proximity requests are subject to availability and are not guaranteed.

Q: Can we check in early to the hotel? Will the hotel hold our bags if our room isn’t ready? I wanted to get to the festival ASAP!

A: Standard hotel check-in times apply and are often not guaranteed until 3pm or 4pm. Our hotel contacts have assured us that they will do everything in their power to get our guests’ rooms ready as early as possible, however it is unlikely that a hotel check-in would occur prior to 12pm. If you would like to head to the festival before your room is ready, the hotel will gladly hold your luggage until you return from the festival that evening.

Q: How do the shuttles work?

A: All hotel packages include Any Line Shuttle passes to take you to the festival and back each day. Shuttles to Coachella will run from 12:30pm – 8 pm. Return shuttle service will end 60 minutes after the music ends. Any Line Shuttle pick-up/drop locations will be in close proximity to your hotel; however, the exact location will be provided in the pre-event email we send approximately 1 week prior to your check-in date.

Please note: not all hotels will serve as a direct Any Line shuttle pick-up stop. For more details about Any Line Shuttles, Click Here.

Q: How long will it take to get to the festival from my hotel?

A: While we have taken many precautions to circumvent festival traffic, we cannot account for area traffic or weather delays. We have several routes to and from the grounds that avoid most festival traffic and will get you there and back as quickly as possible.

Peak shuttle times going to the festival are from 2:00 PM – 5:00 PM and peak times leaving the festival are from 12:00 AM – 2:00 AM. If you are riding during these times, you may experience extended wait times. Our number one priority is to get all guests safely to and from their destination.

Q: Can I use my Valley Music Travel hotel package for a contest/giveaway or to promote my website/product, event?

A: No. Valley Music Travel’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from VMT and its partners. Please see our purchase policy for more detail.

Q: What if I change my mind and don’t want my package?

A: All packages are sold as non-refundable. Please refer to our purchase policy for complete details.

 

 

Q: How often will the shuttles run?

A: Shuttles to Coachella will run from 12:30 pm – 8 pm. Return service will end 60 minutes after music ends.

Q: Is the shuttle pass transferable? If I lose it, can I get it reissued?

A: Shuttle passes are not transferable and cannot be reissued if lost. Once you have it in hand, it should be treated as cash, and you must pay to replace it, pending availability.

Q: How far are the hotels/shuttle stops from the festival?

A: Stops range from about 5 to 25 miles away from the Polo Grounds, without traffic. While we have taken many precautions to circumvent festival traffic, we cannot account for area traffic or weather delays. However, we have several routes to and from the grounds that avoid most festival traffic and will get you there and back as quickly as possible every time. Please refer to our website for the most up-to-date list of shuttle stops for each weekend.

Peak shuttle times going to the festival are from 2:00 PM – 5:00 PM and peak times leaving the festival are from 12:00 AM – 2:00 AM. If you are riding during these times, you may experience extended wait times. Our number one priority is to get all guests safely to and from their destination.

Q: I have to pick up my shuttle pass at the Coachella Will Call. Where is Will Call located and how do I get there?

A: The festival’s Will Call is located at the Indian Wells Tennis Garden. The address is 78200 Miles Avenue, Indian Wells, CA 92210. Please click HERE for the hours of operation. Without having your shuttle pass in hand, to get to the Will Call you may need to utilize a rideshare service. Once receiving your shuttle pass at the Indian Wells Tennis Garden, you can ride the shuttle to the festival.

Q: How far is the shuttle stop from the festival entrance?

A: It is just about a 10-minute walk from the shuttle lot to the entrance!

Q: Are shuttles wheelchair accessible?

A: Yes, we do have wheelchair accessible shuttles. Please reach out to our Guest Services team at info@valleymusictravel.com or by phone at 1-888-833-1031 with your information and hotel as soon as possible, so we can best accommodate you.

Q: How will I know what shuttle to take at the end of the night?

A: All shuttle lines will be clearly marked with the properties that the specific line is going to. There will also be VMT staff to direct you to the correct loading area. Your shuttle line will be labeled clearly.

Q: How long will the wait be right after the show is over to get back to our hotel?

A: We cannot accurately predict exactly how long it will be, but please be assured that we will work very hard to get the buses out as quickly as possible. Again, it is our goal to keep you satisfied throughout the weekend. We will have our full fleet of vehicles running directly after the show to get you back to your hotel in a timely manner.

Peak shuttle times going to the festival are from 2:00 PM – 5:00 PM and peak times leaving the festival are from 12:00 AM – 2:00 AM. If you are riding during these times, you may experience extended wait times. Our number one priority is to get all guests safely to and from their destination.

Q: Can we buy a shuttle pass at the hotel when we check in or at the festival?

A: Our shuttle passes will most likely be sold out by the time the festival rolls around, so we encourage you to purchase your passes early. Any on-site sales will be cash only.

Q: Can I use my Valley Music Travel purchase for a contest/giveaway or to promote my website/product/event?

A: No. Valley Music Travel’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from VMT and its partners. Please see our purchase policy for more details.

Q: What if I change my mind and don’t want my package?

A: All packages are sold as non-refundable. Please refer to our purchase policy for more complete details.

 

Q: How long is the drive from the hotels/festival to LAX?

A: The drive from Indio to LAX is about 3 hours WITHOUT ANY traffic. Traffic within the L.A. metropolitan area and leaving the Coachella Valley can be quite heavy, especially during the morning and early evening hours. When selecting your shuttle time, please be sure to build in plenty of extra leeway time to account for traffic. We are not responsible if you miss your flight.

Q: Where will the pick-up location be for my arrival shuttle to the Coachella Valley area?

A: The pick-up location will be at the LAX airport. The exact terminal will be confirmed closer to the event date. Please refer back to this FAQ as well as to the informational email we will send to all purchasers about 1 week prior to the festival.

Q: I am camping. Can I purchase the LAX + Any Line Shuttle Bundle?

A: No. LAX Shuttle Passes as part of this bundle will not service Coachella Camping. If you’re looking for shuttle service between LAX and Coachella Camping, please purchase an a la carte LAX Shuttle pass.

Q: Does the LAX + Any Line Shuttle Bundle include transportation to AND from LAX?

A: Yes. During the purchase process, you’ll select your preferred shuttle pick up location time for your departure from LAX and your return, availability permitting.

Q: Can I purchase a shuttle pass at the pick-up spot?

A: Very limited passes may be available on-site but are sold on a standby basis and are NOT guaranteed, so we strongly encourage you to purchase early.

Q: I’m staying a a hotel or property not listed as a shuttle stop. What are my options?

A: We would recommend that you ride the shuttle to the hotel that is the closest stop to your destination. Most destinations in the valley can be reached by a short cab ride from one of our stops, if not by walking. If you need assistance in finding the closest stop to your destination, please call 1-888-833-1031. Please do NOT ride the camping shuttle.

Q: Can I purchase a LAX to Coachella Camping pass if I am not camping?

A: No, only guests who are camping can utilize the LAX to Coachella Camping pass. If you are not camping you should purchase a LAX pass to/from one of the local hotels.

Q: I purchased an LAX to Camping shuttle pass, but my festival wristbands are at will call. What do I do?

A: Please contact Valley Music Travel at 888-833-1031 or through email at info@valleymusictravel.com so our shuttle team can be prepared to assist you upon arrival. The shuttle Lot will be located within close proximity to ticket help desks and onsite staff will provide directions for you to pick-up your festival wristbands. Please be prepared to present a copy of your ticket confirmation email before boarding.

Q: I purchased an LAX Shuttle pass as a gift. How does the recipient receive the pass if I will not be there?

A: You can do what is called an alternate pick-up! Simply provide the new guest with:

  • A photocopy of your photo ID
  • A copy of your purchase receipt
  • A note authorizing the new guest to check in for your order
Q: Will my return shuttle take me directly to the LAX Airport?

A: Yes, all return shuttles will take guests directly to the LAX Airport.

Q: If I missed my LAX Shuttle. What do I do?

A: Please tell the shuttle rep at LAX or at your hotel/shuttle stop. We will do our best to get you on a later bus depending on availability. Feel free to also reach out to Guest Services at 888-833-1031 for assistance.

Q: Can I use my Valley Music Travel purchase for a contest/giveaway or to promote my website/product/event?

A: No. Valley Music Travel’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from VMT and its partners. Please see our purchase policy for more details.

Q: What if I change my mind and don’t want my package?

A: All packages are sold as non-refundable. Please refer to our purchase policy for more complete details.

 

The following FAQs apply to all guests of the Safari. Additional Resort at Coachella FAQs follow. 

 

Q: Can you mail our wristbands?

A: We are unable to mail out any credentials. All passes are redeemed at our off-site check-in location. Please stay tuned for all check-in details as we near closer to the event.

Q: I purchased a package as a gift, but I will not be in attendance. How can my friend or family member pick up their pass on my behalf?

A: In order to accommodate this, the original purchaser must contact our Guest Services team at safari@valleymusictravel.com to authorize an alternate pick-up person no more than 24 hours after purchase to avoid transfer fees. This authorization will allow a friend or family member to pick up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser, and it is up to them to relay the information to the guest that is attending the event.

Q: I can no longer attend the event. May I transfer it to a friend?

A: If you are unable to attend, we are able to add an alternate name to your package. Please note, however, these types of updates are subject to a $1,000.00 name change fee.

Q: Can I purchase a package over the phone?

A: Unfortunately, we are unable to process any orders over the phone and therefore all packages must be purchased online. However, we’re happy to help walk you through the purchasing process if you’d like to give us a ring at 888-527-6658.

Q: Is there a payment plan?

A: There are no payment plans for Safari packages.

Q: Can I add guests to my reservation at a later date?

A: If you’d like to inquire about adding additional guests to your reservation, please email us at safari@valleymusictravel.com and we will present your options, pending availability.

Q: Can I purchase more wristbands at check-in?

A: Yes, we will have limited additional wristbands. Remember: Each package includes 2 Guest wristbands with the option to add up to 2 additional per unit. If you already have the maximum amount, you cannot add more.

Q: Is parking including?

A: Yes! Parking for 1 car is included and conveniently located adjacent to the campground. You will have easy access to your car throughout the weekend.

Q: Can I receive additional parking passes for my guests?

A: You are guaranteed 1 parking pass per package. However, we may have limited additional quantities to distribute at check-in for additional vehicles. Please note: they will not be 100% guaranteed and should be requested beforehand.

Q: What access will Guest passes afford my group?

A: Guest wristbands will give you exclusive access to all VIP sections, guest viewing areas, Artist Compound and production road. However, you will not be able to go on stages, inside Artist dressing room areas or in any stage production areas.

Q: When does Safari check-in begin? When is the latest I can check out?

A: Safari check-in will open on Thursday. We will have an off-site check-in location where you will redeem all of your package elements. The latest you can check out of Safari camping is the Monday after the event by 12PM.
We will be sending an email as we near closer to the event date that will disclose more specific check-in and package details. Stay tuned!

Q: Can I change my accommodation type after I purchase?

A: We can change accommodation types up until mid-March, availability permitting.

Q: How often will the golf cart transportation be running?

A: Golf Cart transportation is scheduled from 11am-3am each day. While we will have ample staff and golf carts available to transport you throughout the site, we recommend that you give yourself a comfortable amount of time to get back and forth.

Q: Will we have access to our cars throughout the weekend?

A: Yes, you will have access to your car. You will be able to store things in your car as well as take it off site at any point in time to run any errands you may have. Please note that there is a traffic lockdown between 9PM-2AM each day of the festival, so make sure you are back on-site before 9PM if you leave at any point throughout the weekend. Otherwise, you won’t be able to get back in until after 2AM.

Q: What food is offered?

A: We will be serving Breakfast and Late-night snacks in the Safari lounge daily.

Q: Do the Safari tents and cabanas lock? What about the Residences and Yurts?

A: Tents and cabanas do not lock; residences and yurts do! If you have valuables, it is recommended that they be locked in your vehicle.

Q: Do I get my own restroom?

A: No, restrooms are shared amongst all Safari guests. There will be air-conditioned restroom and shower trailers available throughout the weekend.

Q: Can I just buy the Guest passes alone?

A: No, Guest passes can only be sold in conjunction with Safari tent packages.

Q: Can I get day passes to bring guests back to the Safari campground?

A: No, only safari guests will be permitted into the Safari campground.

Q: Do our tents, cabanas and residences or yurt have electricity, air conditioning, and a refrigerator?

A: Yes!

Q: How far is Safari from the festival site? Do you have a map?

A: Due to the exclusivity of the program, the Safari area is not listed on any official Coachella map. However, directions will be provided to you as we near closer to the event date. Our Safari campground is located on the festival site closest to the VIP Rose Garden.

Q: What if I change my mind and don’t want my package?

A: All packages are non-refundable. Please refer to our Purchase Policy for complete details.

Q: Am I going to have an amazing time?

A: TOTALLLY!

 

The following FAQs apply to the Resort at Coachella. Additional Safari Campground FAQs follow. 

 

Q: What access will these Artist passes afford my guests and I?

A: These Artist wristbands will give you exclusive access to all VIP sections, guest viewing areas, Artist Compound, production road, and Artist Catering for breakfast, lunch, and dinner. However, you will not be able to go on stages, inside Artist dressing room areas or in any stage production areas.

Q: How often will the golf cart transporation be running?

A: Resort guests have access to a personal concierge/golf cart driver to use at their leisure. Your concierge will take you to/from the stages and campground whenever you’re ready!

Q: Will we have access to our cars throughout the weekend?

A: Yes, you will have access to your car. You will be able to store things in your car as well as take it off site at any point in time to run any errands you may have. Please note that there is a traffic lockdown between 9PM-2AM each day of the festival, so make sure you are back on-site before 9PM if you leave at any point throughout the weekend. Otherwise, you won’t be able to get back in until after 2AM.

Q: What food is offered?

A: We will be serving Breakfast and Late-night snacks in the Safari lounge daily with options to have breakfast delivered to you each morning. A welcome BBQ will be served on Thursday. You will also have access to Artist catering for all meals.

Q: Do the Yurts and Residences lock?

A: They do! Your concierge will have a key for you when you arrive.

Q: Do I have access to my own restroom?

A: Yes, each Yurt and Residence in the Resort will have a private restroom and shower assigned to it. Only the guests in that unit will have access to it.

Q: Can I just buy the Artist passes alone?

A: No, Artist passes can only be sold as part of Resort at Coachella packages.

Q: Can I get day passes to bring guests back to The Resort?

A: No, only Safari and Resort guests will be permitted into the campground.

Q: Do our yurts and residences have electricity, A/C, and a refrigerator?

A: Yes!

Q: How far is The Resort from the festival site? Do you have a map?

A: Due to the exclusivity of the program, The Resort area is not listed on any official Coachella map. However, directions will be provided to you as we near closer to the event date. Our campground is located on the festival site closest to the VIP Rose Garden.

Q: I can no longer attend the event. May I tranfer it to a friend?

A: If you are unable to attend, we are able to add an alternate name to your package. Please note, however, these types of transfers are subject to a $1,000.00 name change fee.

Q: What if I change my mind and don’t want my package?

A: All packages are sold as non-refundable. Please refer to our purchase policy for more complete details.

Q: Am I going to have an amazing time?

A: TOTALLY!