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Coachella 2020 FAQs

FAQs


ANY LINE SHUTTLE FAQs

Q: How often will the shuttles run?
A: Shuttles to Coachella will run from 12 pm – 8 pm. Return service will end 60 minutes after music ends.

 

Q: Can we ride from a hotel shuttle stop even if we are not staying at the hotel?
A: Yes, you can. However, if you are not staying at the hotel you cannot drive your car to the property. Please be prepared to find alternative transportation to the shuttle stop, or utilize our Park & Ride stops.

 

Q: How far are the hotels/shuttle stops from the festival?
A: Stops range from about 5 to 25 miles away from the Polo Grounds, without traffic. While we have taken many precautions to circumvent festival traffic, we cannot account for area traffic or weather delays. However, we have several routes to and from the grounds that avoid most festival traffic and will get you there and back as quick as possible every time. Please refer to our website for the most up to date list of shuttle stops for each weekend.

 

Q: How will I know what shuttle to take at the end of the night?
A: All shuttles lines will be clearly marked with the properties that the specific line is going to. There will also be VMT staff to direct you to the correct loading area. Your shuttle line will be labeled clearly.

 

Q: How far is the shuttle stop from the festival entrance?
A: It is just about a 10-minute walk from the shuttle lot to the entrance!

 

Q: Are shuttles wheelchair accessible?
A: Yes, we do have wheelchair accessible shuttles. Please reach out to our Guest Services team at info@valleymusictravel.com or by phone at 1-888-833-1031 with your information and hotel as soon as possible, so we can best accommodate you.

 

Q: How long will the wait be right after the show is over to get back to our hotel?
A: We cannot accurately predict exactly how long it will be, but please be assured that we will work very hard to get the buses out as quickly as possible. Again, it is our goal to keep you satisfied throughout the weekend. We will have our full fleet of vehicles running directly after the show to get you back to your hotel in a timely manner.

 

Q: Can we buy a shuttle pass at the hotel when we check in or at the festival?
A: Our shuttle passes will most likely be sold out by the time the festival rolls around, so we encourage you to purchase your passes early. Any on-site sales will be cash only.

 

Q: Is the shuttle pass transferable? If I lose it, can I get it reissued?
A: Shuttle passes are not transferable and cannot be reissued if lost. Once you have it in hand, it should be treated as cash and you must pay to replace it.

 

Q: Can I use my Valley Music Travel purchase for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment’s and Valley Music Travel’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more details.

 

Q: What if I change my mind and don’t want my package?
A: All packages are sold as non-refundable. Please refer to the purchase policy for complete details.


AIRPORT SHUTTLE FAQs

Q: How long is the drive from the hotels/festival to LAX?
A: The drive from Indio to LAX is about 3 hours WITHOUT ANY traffic. Traffic within the L.A. metropolitan area and leaving the Coachella Valley can be quite heavy, especially during the morning and early evening hours. When selecting your shuttle time, please be sure to build in plenty of extra leeway time to account for traffic. We are not responsible if you miss your flight.

Q: Where will the pick-up location be for my arrival shuttle to the Coachella Valley area?
A: Due to ongoing construction at LAX the exact pick up location has not been confirmed, but we assure you it will be at or very near to the airport. Purchasers will be informed of the specific location as soon as it is confirmed.

Q: How close to the airport will the arrival shuttle stop be?
A: The shuttle stop will be within a very close distance to the LAX Airport, that being said, in order to ensure you do not miss your arrival shuttle, we advise factoring in at least an hour cushion time to land and make your way to the shuttle stop.

Q: Will my return shuttle take me directly to the LAX Airport?
A: Yes. All return shuttles will take guests directly to the LAX Airport.

Q: I missed my LAX Shuttle. What do I do?
A: Please tell the shuttle rep at LAX or at your hotel/shuttle stop. We will do our best to get you on a later bus depending on availability. Feel free to also reach out to Guest Services at 888-833-1031 for assistance.

Q: Can I purchase a shuttle pass at the shuttle stops?
A: Very limited passes may be available on-site, but are sold on a standby basis and are NOT guaranteed, so we strongly encourage you to purchase early.

Q: I’m staying at a hotel or property not listed as a shuttle stop. What are my options?
A: We would recommend that you ride the shuttle to the hotel that is the closest stop to your destination. Most destinations in the valley can be reached by a short cab ride from one of our stops. If you need assistance in finding closest stop to your destination, please call 1-888-833-1031. Please do NOT ride the camping shuttle.

Q: I purchased a LAX to Camping shuttle pass, but my festival wristbands are at will call. What do I do?
A: Please contact Valley Music Travel at 888-833-1031 or through email at info@valleymusictravel.com so our shuttle team will be prepared to escort you to the box office to collect your festival wristbands upon arrival. Please be prepared to present a copy of your ticket confirmation email before boarding.

Q: The Airport Shuttle pass was purchased as a gift. How does the recipient receive the pass if I will not be there?
A: To accommodate this, the original purchaser must contact our Guest Services team at 888-833-1031 or info@valleymusictravel.com to authorize an alternate pick-up person. This authorization will allow a friend or family member to pick-up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to them to relay the information to the guest that is attending the festival. Alternate pick-ups can be processed in advance through Valley Music Travel up to 2 weeks prior to the event date. Alternate pick-ups will not be authorized after Friday 3/27 for Weekend 1 or Friday 4/3 for Weekend 2.

Q: Can I use my Valley Music Travel purchase for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment’s and Valley Music Travel’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more details.

Q: What if I change my mind and don’t want my package?
A: All packages are sold as non-refundable. Please refer to the purchase policy for complete details.

 


 

PLATINUM ESTATE FAQs

Q: Are festival passes included with the Platinum Estates?
A: No. However, you may add on passes to customize your Platinum Estate.

 

Q: Can you mail our passes?
A: We are unable to mail out any credentials. All passes are redeemed at your house upon arrival. The concierge team will manage this process.

 

Q: Can I receive additional parking passes for my guests?
A: You are guaranteed to have parking passes if they are requested beforehand. Each house can accommodate up to 4 vehicles parked in the garage and driveway.

 

Q: What access will the GUEST passes afford my guests and I?
A: These GUEST wristbands will give you exclusive access to all VIP sections, guest viewing areas, Artist Compound and production road. However, you will not be able to go on stages or in any stage production areas. Access to viewing areas is guaranteed based on capacity. Make sure to arrive early to headliner performances and the shows that you are most excited for!

 

Q: Does the price change if I want to stay for less than 4 Nights?
A: While you are not required to stay for all 4 nights, the price does not adjust if you stay for less than 4 nights.

 

Q: Can I bring additional guests back to the house to stay overnight?
A: The maximum number of guests that can stay at your house is 10 for a 5-bedroom estate and 12 for a 6-bedroom estate. If you did not register 10 or 12 guests with your package, then you are allowed to add them and they can stay over as an official house guest. Applicable fees apply.

 

Q: Am I allowed daily visitors?
A: Yes, each guest staying at the property is permitted to have a +1 daily house guest.

 

Q: When is the latest I can check out of my Estate?
A: The latest you can check out of your house is the Monday after the event by 10AM PST.

 

Q: How long will it take to get to the Coachella Music & Arts festival site from my Estate?
A: The Coachella festival site is directly adjacent to the Platinum Estate community and will be a short golf cart ride to the entrance.

 

Q: How often will the golf cart transportation be running?
A: The Platinum Estate Golf cart shuttles will run on a request basis and will be able to take you to and from your Estate and the festival each day. For best service, please schedule your rides in advance with our concierge. Please note, golf cart shuttles will run until 60 minutes after the music ends each night and will only be able to transport to and from the festival entrance and your Estate.

 

Q: How do I access my house and the gated community?
A: We will send out a check-in informational email to the lead guest as we near close to the event date and a member of the concierge team will check the group in upon arrival.


TRAVEL PACKAGE FAQs

Q: Do Coachella Hotel Packages have a minimum age?
A: While Coachella Festival is all-ages, our partnering hotels do have age restrictions. For most hotels, you must be 18+ in order to make and check-in while your guests can be under 18. Select hotels are 21+, please check your specific package details before purchasing.

 

Q: Are payment plans available?
A: Payment Plans are available for Coachella travel packages until November 14th, 2019. If you would like to use the payment plan, please make sure to select that option while checking out. If you opt to take advantage of the payment plan, you will be automatically charged the same day of the month as your original purchase, and the number of payments owed for your package will depend on the date of your original purchase.

 

Q: I am no longer able to attend/the Hotel Package was purchased as a gift. How does the recipient receive the elements of the package if I will not be there?
A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-833-1031 or info@valleymusictravel.com to authorize an alternate pick-up person. This authorization will allow a friend or family member to pick-up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to them to relay the information to the guest that is attending the festival. Please note, alternate pick-ups may be authorized for free through Monday, February 3, 2020. There will be a $100 fee for adding an alternate pick-up person after this date. Alternate pick-ups can be processed in advance through Valley Music Travel up to 2 weeks prior to the event date. After Friday, March 27th, for Weekend 1 and Friday, April 3rd for Weekend 2, no alternate pick-ups will be allowed.

 

Q: I will not have the credit card that was used to purchase my ticket/package. What do I need to do to be able to pick up my tickets?
A: Packages are available for pick-up during the designated travel package check-in hours. If the will call name for your package is under your name, we ask that you please bring your confirmation emails as well as your identification. If your order was purchased under another will call name, we ask that the original purchaser please contact our Guest Services team for assistance. We can be reached at info@valleymusictravel.com or by phone at 1-888-833-1031.

 

Q: What does “Will Call” mean?
A: Will Call is the list of guests who have purchased a Coachella Travel Package through VMT. The name on our will call list will match the name on the credit card used to purchase the package. There will be a table at the hotel where travel package guests pick up their festival tickets and shuttle passes, called the VMT will call or check-in table.

 

Q: How long will it take to pick up our credentials at the hotel and be able to go to the festival?
A: Even at peak times, the process should not take much longer than 15 mins to pick up your credentials. We will have ample staff to ensure a quick check-in process. In most cases, you will be able to walk up to the VMT check-in table, and receive credentials in less than 5 minutes

 

Q: Are room upgrades available?
A: Room upgrades are not available through Valley Music Travel. If you would like to upgrade your room type we suggest that you contact the hotel directly to confirm availability and upgrade pricing. Guests are responsible for confirming all details and paying the hotel directly for all associated upgrade charges. Please note: your name will not be in the hotel’s reservation system until much closer to the event, so you will need to wait until then to request an upgrade.

 

Q: Can I add additional nights to my Hotel Package?
A: For additional nights, please book an independent reservation for those nights in the same type of room (same bed type) with the hotel directly. Please contact us with the new reservation number, date of your additional night and your Valley Music Travel order number. Our hotel team will work to combine your stay. We can be reached at info@valleymusictravel.com or by phone at 1-888-833-1031. Please note: these requests are not guaranteed.

 

Q: Can more than two people stay in a hotel room?
A: Hotel occupancy is based on the package that we sell, for either two or four guests. We cannot allow additional persons above the package occupancy to occupy the rooms.

 

Q: Can our room be next to our friends? Can they be connected?
A: Please contact our Guest Services team after purchasing and we will do our best to put you next to, or as close as possible, your friends. Connecting rooms are rare, but we will do our best. Please have both your and your friend’s order numbers with you when you call. Please note: requests are not guaranteed.

 

Q: Can we check in early to the hotel? Will the hotel hold our bags if our room isn’t ready? I wanted to get to the festival ASAP!
A: Standard hotel check-in times apply across all of our hotels. Hotel check in time is often not guaranteed until 3pm or 4pm. We have communicated with each of our hotels and they have assured us that they will do everything in their power to get our rooms in as early as possible. It is unlikely that a hotel check-in would occur prior to 12pm. If you would like to head to the festival before your room is ready for check in, the hotel will gladly hold your luggage until you return from the festival that evening. Please note: requests are not guaranteed.

 

Q: How do the shuttles work?
A: All travel packages include shuttle passes to take you from your hotel to the festival and back each day. Shuttles to Coachella will run from 12pm – 8 pm. Return shuttle service will end 60 minutes after the music ends.

 

Q: How long will it take to get to the festival from my hotel?
A: While we have taken many precautions in order to circumvent festival traffic, we cannot account for area traffic or weather delays. We have several routes to and from the grounds that avoid most festival traffic and will get you there and back as quickly as possible.

 

Q: My friend is arriving before me, could he get in the room before I arrive to receive the festival wristbands?
A: You will need to add your friend’s name to your room reservation so that they are able to check into the room when they arrive to the hotel. Your friend will be able to get a room key while you still have to see us at travel package check-in to collect all festival wristbands. Please note: your name will not be in the hotel’s reservation system until much closer to the event, so you will need to wait until then to request to add your friend’s name to the hotel reservation.