
Leave the planning to Valley Music Travel with a Coachella Weekend One Hotel Package that bundles GA or VIP festival access with local resort accommodations and Any Line Shuttle Passes for your group.
Packages are on sale now and extremely limited. Check back often for availability updates, or click here to skip ahead to AXS.
Things To Know Before You Book A Package
Hotel Package FAQs
La Quinta Resort & Club
5.2 miles from festival – La Quinta Resort & Club, set on 45 lush acres of vibrantly-colored gardens and pathways at the foot of the Santa Rosa Mountains, is an original desert hideaway offering personal refuge to Hollywood starlets and world travelers. La Quinta offers warmly decorated rooms, gym, spa, tennis courts, pools and access to seven restaurants.
Your hotel package includes:
- Three or four-night stay at La Quinta Resort & Club for 2 or 4 people
- Three-night packages check in on Friday, April 12th. Four-night packages check in on Thursday, April 11th. All packages check out on Monday, April 15th.
- Your choice of 1 Spa Villa w/ 1 King Bed, 1 King Bed, or 2 Queens
- 3-Day GA or VIP Coachella 2024 Weekend 1 passes for your group
- Any Line Shuttle passes for your group
Please note: You must be 18 to purchase and check in to the hotel. All other guests in the room can be under 18. Packages for 4 people include one room w/ two beds. For La Quinta’s health and safety guidelines, click here.
Hyatt Regency Indian Wells Resort & Spa
8.1 miles from festival – Nestled in Greater Palm Springs, Hyatt Regency Indian Wells Resort & Spa offers a variety of world-class accommodations, total wellness services and outdoor recreation. Let loose and stay cool between show days at the new onsite water park, complete with a lazy river, splash pad, and dueling water slides.
Your hotel package includes:
- Three or four-night stay at the Hyatt Regency Indian Wells Resort & Spa for 2 or 4 people
- Three-night packages check in on Friday, April 12th. Four-night packages check in on Thursday, April 11th. All packages check out on Monday, April 15th.
- Your choice of 1 King Bed or 2 Queen Beds
- 3-Day GA or VIP Coachella 2024 Weekend 1 passes for your group
- Any Line Shuttle passes for your group
Please note: You must be 18 to purchase and check in to the hotel. All other guests in the room can be under 18. Packages for 4 people include one room w/ two beds. For the Hyatt Regency’s health and safety guidelines, click here.
JW Marriott Desert Springs Resort & Spa
12.3 miles from festival – A tranquil oasis beckons you at the JW Marriott Desert Springs Resort & Spa. Settle into your luxury guest room, or take advantage of the remarkable selection of amenities including five sparkling outdoor pools, two championship golf courses, a state-of-the-art spa facility and six exquisite on-site restaurant options.
Your hotel package includes:
- Three or four-night stay at JW Marriott Desert Springs Resort & Spa for 2 or 4 people
- Three-night packages check in on Friday, April 12th. Four-night packages check in on Thursday, April 11th. All packages check out on Monday, April 15th.
- Choice of 1 King Bed or 2 Queen Beds
- 3-Day GA or VIP Coachella 2024 Weekend 1 passes for your group
- Any Line Shuttle passes for your group
Please note: You must be 21 to purchase and check in to the hotel. All other guests in the room can be under 21. Packages for 4 people include one room w/ two beds. For JW Marriott’s health and safety guidelines, click here.
The Westin Rancho Mirage Golf Resort & Spa
16.7 miles from festival – Nestled on 360 acres in Rancho Mirage, The Westin Rancho Mirage Golf Resort & Spa is a desert oasis where rugged mountains and panoramic views set an extraordinary backdrop for an unforgettable experience. After a rejuvenating night’s rest on a signature Westin Heavenly Bed®, spend your pre-festival hours in one of the three resort pools or spa. Distinguished as one of Golf Digest’s® Top 75 Golf Resorts in North America, the hotel offers two championship golf courses for players of all levels.
Your hotel package includes:
- Three or four-night stay at The Westin Rancho Mirage Golf Resort & Spa for 2 or 4 people
- Three-night packages check in on Friday, April 12th. Four-night packages check in on Thursday, April 11th. All packages check out on Monday, April 15th.
- Your choice of 1 King Bed or 2 Queen Beds
- 3-Day GA or VIP Coachella 2024 Weekend 1 passes for your group
- Any Line Shuttle passes for your group
Please note: You must be 18 to purchase and check in to the hotel. All other guests in the room can be under 18. Packages for 4 people include one room w/ two beds. For The Westin Rancho Mirage Golf Resort & Spa’s health and safety guidelines, click here.
Embassy Suites by Hilton La Quinta
5.3 miles from festival – Stay at Embassy Suites by Hilton La Quinta and be prepared to be charmed by Old Town La Quinta. Just steps from your door, a mosaic of unique shops, restaurants and art galleries await. Back at your home base, take advantage of free breakfast, dip in the outdoor pool or schedule spa services before hopping on the shuttle to the festival.
Your hotel package includes:
- Four-night stay at the Embassy Suites by Hilton La Quinta for 2 or 4 people
- Check in on Thursday, April 11th, check out on Monday, April 15th
- Choice of 1 King Bed or 2 Queen Beds
- 3-Day GA or VIP Coachella 2024 Weekend 1 passes for your group
- Any Line Shuttle passes for your group
Please note: You must be 21 to purchase and check in to the hotel. All other guests in the room can be under 21. Packages for 4 people include one room w/ two beds. Embassy Suites’ health and safety guidelines, click here.
Homewood Suites by Hilton La Quinta
6.9 miles from festival – Located in the heart of Coachella Valley, the newly renovated Homewood Suites by Hilton® La Quinta is an award-winning property, surrounded by world-class golf, shopping and dining. This all suite hotel includes separate living and sleeping areas, a fully equipped kitchen featuring granite countertops and cabinets, a full-size refrigerator, microwave, dishwasher and two-burner stovetop and complimentary internet access. Start each day with a complimentary hot, full breakfast and then practice your swing on the putting green, relax in the resort-style pool or use the fitness center.
Your hotel package includes:
- Four-night stay at Homewood Suites by Hilton La Quinta for 2 or 4 people
- Check in on Thursday, April 11th, check out on Monday, April 15th
- Your choice of 1 Studio King, 1 King Bed, or 2 Queen Beds
- 3-Day GA Coachella 2024 Weekend 1 passes for your group
- Any Line Shuttle passes for your group
Please note: You must be 21 to purchase and check in to the hotel. All other guests in the room can be under 21. Packages for 4 people include one room w/ two beds. For Homewood Suites La Quinta’s health and safety guidelines, click here.
Fairfield Inn & Suites Indio-Coachella Valley
5.5 miles from festival – At the brand new Fairfield Inn & Suites Indio-Coachella Valley, all guests enjoy a complimentary hot breakfast buffet daily plus an outdoor pool and state-of-the-art fitness center. Guest rooms feature refrigerator, microwave, coffee maker and large flat-screen televisions equipped with Hulu and Netflix. This location also includes a full bar with beer, wine and light bites to allow a relaxing evening right in the lobby.
Your hotel package includes:
- Three-night stay at the Fairfield Inn & Suites Indio-Coachella Valley for 2 or 4 people
- Check in on Friday, April 12th, check out on Monday, April 15th
- Choice of 1 King Bed or 2 Queen Beds
- 3-Day GA Coachella 2024 Weekend 1 passes for your group
- Any Line Shuttle passes for your group
Please note: You must be 21 to purchase and check in to the hotel. All other guests in the room can be under 21. Packages for 4 people include one room w/ two beds. For Fairfield Inn & Suites Indio-Coachella Valley’s health and safety guidelines, click here.
Hampton Inn & Suites Indio
5.5 miles from festival – The brand new Hampton Inn & Suites Indio offers the perfect location near the festival for your fun filled weekend. All guests will enjoy amenities such as complimentary breakfast, wifi and an outdoor pool along with a 24 hour fitness center and comp parking.
Your hotel package includes:
- Three-night stay at the Hampton Inn & Suites Indio for 2 or 4 people
- Check In on Friday, April 12th, check out on Monday, April 15th
- Choice of 1 King Bed or 2 Queen Beds
- 3-Day GA Coachella 2024 Weekend 1 passes for your group
- Any Line Shuttle passes for your group
Please note: You must be 21 to purchase and check in to the hotel. All other guests in the room can be under 21. Packages for 4 people include one room w/ two beds. For Hampton Inn & Suites Indio’s health and safety guidelines, click here.
Miramonte Resort & Spa
8.0 miles from festival – Nestled at the base of the Santa Rosa Mountains, Miramonte’s 215 guestrooms, suites & villas are woven into 11 acres of citrus groves, rose and herb gardens, making for a most picturesque weekend in the Coachella Valley.
Your hotel package includes:
- Three or four-night stay at the Miramonte Resort & Spa for 2 or 4 people
- Three-night packages check in on Friday, April 12th. Four-night packages check in on Thursday, April 11th. All packages check out on Monday, April 15th.
- Your choice of 1 King Bed or 2 Queen Beds
- 3-Day GA or VIP Coachella 2024 Weekend 1 passes for your group
- Any Line Shuttle passes for your group
Please note: The nearest Any Line Shuttle pick-up/drop-off zone for Miramonte Hotel Package guests will be located at Renaissance Esmeralda Resort & Spa Indian Wells. You must be 18 to purchase and check in to the hotel. All other guests in the room can be under 18. Packages for 4 people include one room w/ two beds. For Miramonte Resort & Spa’s health and safety guidelines, click here.
Renaissance Esmeralda Resort & Spa, Indian Wells
8.8 miles from festival – Set within the beautiful Coachella Valley, Renaissance Esmeralda Resort & Spa, Indian Wells is a true desert oasis. Settle into your very own stylish oversized guest room, boasting a private balcony with scenic resort views. Fuel up with a farm-to-table breakfast, relax with a massage, bask in the sun by a sandy beach pool, play tennis or stay fit in the 24/7 gym before heading to the festival each day.
Your hotel package includes:
- Three or four-night stay at Renaissance Esmeralda Resort & Spa, Indian Wells for 2 or 4 people
- Three-night packages check in on Friday, April 12th. Four-night packages check in on Thursday, April 11th. All packages check out on Monday, April 15th.
- Your choice of 1 King Bed or 2 Queen Beds
- 3-Day GA or VIP Coachella 2024 Weekend 1 passes for your group
- Any Line Shuttle passes for your group
Please note: You must be 21 to purchase and check in to the hotel. All other guests in the room can be under 21. Packages for 4 people include one room w/ two beds. For Renaissance Esmeralda Resort & Spa, Indian Wells’ health and safety guidelines, click here.
Courtyard Palm Desert
13.3 miles from festival – With luxe landscaping, on-site tennis courts, and dazzling views of the Santa Rosa Mountains, you’ll feel like you’re staying at a boutique resort without the cost. Our Courtyard Palm Desert hotel is perfect for your weekend getaway, with free Wi-Fi, free parking, an outdoor pool/spa, large fire pit, The Bistro restaurant, and a brand new fitness center. Each room features a tea/coffee maker, Paul Mitchell® bath amenities, and a Netflix-enabled 43″ TV.
Your hotel package includes:
- Three-night stay at The Courtyard Palm Desert for 2 or 4 people
- Check in on Friday, April 12th, check out on Monday, April 15th
- Choice of 1 King Bed or 2 Queen Beds
- 3-Day GA Coachella 2024 Weekend 1 passes for your group
- Any Line Shuttle passes for your group
Please note: You must be 18 to purchase and check in to the hotel. All other guests in the room can be under 18. Packages for 4 people include one room w/ two beds. For Courtyard Palm Desert’s health and safety guidelines, click here.
Hampton Inn & Suites Palm Desert
12.9 miles from festival – Enjoy a relaxing stay at the welcoming Hampton Inn & Suites Palm Desert hotel. Unwind in a comfy guest room and wake up refreshed to start your day right with Hampton’s free hot breakfast and delicious waffles. Amenities include an outdoor pool, fitness center and complimentary wifi.
Your hotel package includes:
- Three-night stay at Hampton Inn & Suites Palm Desert for 2 or 4 people
- Check In on Friday, April 12th, check out on Monday, April 15th
- Choice of 1 King Bed or 2 Queen Beds
- 3-Day GA Coachella 2024 Weekend 1 passes for your group
- Any Line Shuttle passes for your group
Please note: You must be 21 to purchase and check in to the hotel. All other guests in the room can be under 21. Packages for 4 people include one room w/ two beds. For Hampton Inn & Suites Palm Desert’s health and safety guidelines, click here.
Homewood Suites by Hilton Palm Desert
13 miles from festival – Nestled in the Coachella Valley, Homewood Suites by Hilton® Palm Desert is conveniently located just 11 miles from Palm Springs International Airport. Enjoy hot breakfast each morning or visit the onsite store for your favorite snacks and beverages to keep you going during Coachella. Break a sweat in the fitness center or outdoor pool, practice on the putting green or relax in the whirlpool spa.
Your hotel package includes:
- Three-Night stay at Homewood Suites by Hilton Palm Desert for 2 people
- Check In on Friday, April 12th, check out on Monday, April 15th
- 1 King Bed
- 3-Day GA Coachella 2024 Weekend 1 passes for your group
- Any Line Shuttle passes for your group
Please note: You must be 18 to purchase and check in to the hotel. All other guests in the room can be under 18. For Homewood Suites Palm Desert’s health and safety guidelines, click here.
Hotel Paseo
11 miles from festival – The first new luxury hotel in Palm Desert in over 30 years, this boutique property is steps from upscale shopping, art galleries, restaurants, and nightlife on El Paseo, known as “The Rodeo Drive of the Desert.” Experience one of Palm Desert’s newest and most unique hotels. HOTEL PASEO’s central location is ideal for exploring Palm Springs and the beautiful Coachella Valley.
Your hotel package includes:
- Four-night stay at Hotel Paseo for 2 people
- Check in on Thursday, April 11th, check out on Monday, April 15th
- Choice of 1 King Bed or 2 Queen Beds
- 3-Day GA or VIP Coachella 2024 Weekend 1 passes for your group
- Any Line Shuttle passes for your group
Please note: The Any Line Shuttle pick-up/drop off zone for Hotel Paseo guests is located at Albertson’s Palm Desert HWY 111. You must be 18 to purchase and check in to the hotel. All other guests in the room can be under 18. For Hotel Paseo’s health and safety guidelines, click here.
Residence Inn Palm Desert
13 miles from festival – Experience your own Palm Desert oasis during your stay at the Residence Inn Palm Desert. Rooms are equipped with full kitchens, Netflix-enabled TVs, and complimentary wifi, while the resort boasts free daily breakfast, a sparkling outdoor pool, tennis courts and a brand new fitness center.
Your hotel package includes:
- Three or four-night stay at Residence Inn Palm Desert for 2 or 4 people
- Three-night packages check in on Friday, April 12th. Four-night packages check in on Thursday, April 11th. All packages check out on Monday, April 15th.
- Your choice of 1 King Bed or 2 Queen Beds
- 3-Day GA Coachella 2024 Weekend 1 passes for your group
- Any Line Shuttle passes for your group
Please note: You must be 18 to purchase and check in to the hotel. All other guests in the room can be under 18. For Residence Inn Palm Desert’s health and safety guidelines, click here.
Agua Caliente Casino Rancho Mirage
16 miles from festival – All the pleasures of a luxurious, four-diamond destination are yours at Agua Caliente Casino Rancho Mirage in Rancho Mirage, California! The beautiful 16-story resort includes a popular casino, pools, cabanas, an exceptional spa, and a state-of-the-art concert theatre.
Your travel package includes:
- Three or four-night stay at Aqua Caliente Casino Rancho Mirage for 2 or 4 people
- Three-night packages check in on Friday, April 12th. Four-night packages check in on Thursday, April 11th. All packages check out on Monday, April 15th.
- Choice of 1 King Bed or 2 Queen Beds
- 3-Day GA Coachella 2024 Weekend 1 passes for your group
- Any Line Shuttle passes for your group
Please note: You must be 21 to purchase and check in to the hotel. All other guests in the room can be under 21. Packages for 4 people include one room w/ two beds. For Agua Caliente’s health and safety guidelines, click here.
Hilton Palm Springs
26.4 miles from festival – The Hilton Palm Springs hotel in Southern California is located downtown in the desirable village of Palm Springs at the foot of the spectacular San Jacinto Mountains. In between Coachella festivities, you can take advantage of the modern fitness center, rejuvenate at Elements Spa or simply relax with a cocktail from the Al Fresco bar by the outdoor pool.
Your hotel package includes:
- Three or four-night stay at The Hilton Palm Springs for 2 or 4 people
- Three-night stay packages check in on Friday, April 12th. Four-night stay packages check in on Thursday, April 11th. All packages check out on Monday, April 15th.
- Choice of 1 King Bed or 2 Queen Beds
- 3-Day GA or VIP Coachella 2024 Weekend 1 passes for your group
- Any Line Shuttle passes for your group
- Access to Day Club pool parties hosted at the Hilton Palm Springs (21+)
NEW for 2024: Palm Springs-based guests will ride from one central location in close proximity to Downtown Palm Springs. Stay tuned – the exact loading zone will be announced closer to the event. You must be 18 to purchase and check in to the hotel. All other guests in the room can be under 18. Packages for 4 people include one room w/ two beds. For Hilton Palm Springs’ health and safety guidelines, click here.
Homewood Suites by Hilton Cathedral City Palm Springs
22.1 miles from festival – Stay in the heart of the Coachella Valley at Homewood Suites by Hilton Cathedral City Palm Springs, where each suite features a full kitchen and guests are invited to enjoy free breakfast, a fitness center and heated outdoor pool.
Your hotel package includes:
- Three-night stay at Homewood Suites by Hilton Cathedral City Palm Springs for 2 or 4 people
- Check in on Friday, April 12th, check out on Monday, April 15th
- Your choice of 1 King Bed or 2 Doubles
- 3-Day GA Coachella 2024 Weekend 1 passes for your group
- Any Line Shuttle passes for your group
- Access to Day Club pool parties hosted at the nearby Hilton Palm Springs (21+)
NEW for 2024: Palm Springs-based guests will ride from one central location in close proximity to Downtown Palm Springs. Stay tuned – the exact loading zone will be announced closer to the event. You must be 18 to purchase and check in to the hotel. All other guests in the room can be under 18. Packages for 4 people include one room w/ two beds. For Homewood Suites Palm Springs’s health and safety guidelines, click here.
Margaritaville Resort Palm Springs
24.8 miles from festival – This tropical oasis is located just minutes from downtown Palm Springs. The property features relaxing outdoor experiences including two pools and several tiki-hut inspired cabanas as well as Margaritaville-inspired dining options with indoor and outdoor seating and St. Somewhere Spa – Palm Springs’s largest resort spa.
Your travel package includes:
- Three or four-night stay at Margaritaville Resort Palm Springs for 2 or 4 people
- Three-night packages check in on Friday, April 12th. Four-night packages check in on Thursday, April 11th. All packages check out on Monday, April 15th.
- Your choice of 1 King Bed or 2 Queen Beds
- 3-Day GA or VIP Coachella 2024 Weekend 1 passes for your group
- Any Line Shuttle passes for your group
- Access to Day Club pool parties hosted at the Hilton Palm Springs (21+)
NEW for 2024: Palm Springs-based guests will ride from one central location in close proximity to Downtown Palm Springs. Stay tuned – the exact loading zone will be announced closer to the event. You must be 21 to purchase and check in to the hotel. All other guests in the room can be under 21. Packages for 4 people include one room w/ two beds. For Margaritaville Palm Springs’ health and safety guidelines, click here.
Omni Rancho Las Palmas Resort & Spa
14 miles from festival – Omni Rancho Las Palmas Resort & Spa offers a relaxing oasis set against a backdrop of mountains and palm trees in the heart of the desert. Revel in the timeless comforts, classic conveniences and modern technologies that have made this resort a choice destination for a sun-drenched escape. Located on 240 lush acres, the Omni includes a fitness center, spa, boutiques, three pool settings and more.
Your hotel package includes:
- Three-night stay at the Omni Rancho Las Palmas for 2 or 4 people
- Check In on Friday, April 12th, check out on Monday, April 15th
- Your choice of 1 King Bed or 2 Queen Beds
- 3-Day GA or VIP Coachella 2024 Weekend 1 passes for your group
- Any Line Shuttle passes for your group
Please note: You must be 18 to purchase and check in to the hotel. All other guests in the room can be under 18. Packages for 4 people include one room w/ two beds. For Omni Rancho Las Palmas’ health and safety guidelines, click here.
Renaissance Palm Springs Hotel
26.3 miles from festival – Nestled at the base of the San Jacinto Mountains, the Renaissance Palm Springs Hotel offers an indigenous medley of style, sophistication, and playfulness for the ultimate desert getaway. The largest pool in Palm Springs, blue umbrellas, private cabanas, and outdoor fire-pits, await!
Your hotel package includes:
- Three-night stay at Renaissance Palm Springs Hotel for 2 or 4 people
- Check in on Friday, April 12th, check out on Monday, April 15th
- Your choice of 1 King Bed or 2 Queens Beds
- 3-Day GA Coachella 2024 Weekend 1 passes for your group
- Any Line Shuttle passes for your group
- Access to Day Club pool parties hosted at the nearby Hilton Palm Springs (21+)
NEW for 2024: Palm Springs-based guests will ride from one central location in close proximity to Downtown Palm Springs. Stay tuned – the exact loading zone will be announced closer to the event. You must be 21 to purchase and check in to the hotel. All other guests in the room can be under 21. Packages for 4 people include one room w/ two beds. For Renaissance Palm Springs Hotel’s health and safety guidelines, click here.
Important Hotel Package Information
- All orders are non-refundable and non-transferable, per our purchase policy.
- For Weekend 1: Three-night packages check in on Friday, April 12th. Four-night packages check in on Thursday, April 11th. All packages check out on Monday, April 15th
- For Weekend 2: Three-night packages check in on Friday, April 19th. Four-night packages check in on Thursday, April 18th. All packages check out on Monday, April 22nd.
- For Hotel Package guests, event wristbands and shuttle passes will not be mailed in advance. All materials will be available at your hotel upon check-in during designated hotel package hours, which will be provided prior to arrival. If you receive an email from AXS advising that the wristbands and shuttle passes associated with your Hotel Package have been mailed, please disregard.
- Alternate pick-ups may be authorized for free through Wednesday, February 14, 2024. There will be a $100 fee for adding an alternate pick-up person after this date. Alternate pick-ups can be processed in advance through Valley Music Travel up to 2 weeks prior to the event date. After Friday, March 29th, for Weekend One and Friday, April 5th for Weekend Two, no alternate pick-ups will be allowed.
- Prices include all resort taxes and fees. Ticketing service fees will be applied at check-out during the purchase process. All prices are subject to change.
- Select hotels are 21+, please check your specific package details before purchasing.
- You will need a credit or debit card to check into the hotel when you arrive, to be used to pay for any incidental charges or damage to the room. This does not need to be the same card used to purchase your travel package.
- Any Line Shuttles will run from 12 PM – 8 PM, with return service ending 60 minutes after music ends. Any Line Shuttle pick-up/drop locations will be in close proximity to the hotel, however, the exact location will be provided in the pre-event email sent via Valley Music Travel approximately 1 week prior to your check-in date. For more details about Any Line Shuttles, click here.
Please note, information on FAQs is subject to change
Q: Do Coachella Hotel Packages have a minimum age?
A: While the Coachella Festival is all-ages, our partnering hotels do have age restrictions. For most hotels, you must be 18+ to check-in while your guests can be under 18. Select hotels are 21+, please check your specific package details before purchasing.
Q: What are my hotel check-in and check-out dates?
A: For Weekend 1, three-night packages check in on Friday, April 12th. Four-night packages check in on Thursday, April 11th. All packages check out on Monday, April 15th . For Weekend 2, Three-night packages check in on Friday, April 19th. Four-night packages check in on Thursday, April 18th. All packages check out on Monday, April 22nd.
Please note: festival wristband and Any Line Shuttle pass distribution will only take place on the respective Friday, each weekend.
Q: Are payment plans available?
A: Yes! There are two payment plan options: $99 Down Payment Plan and 25% Down Payment Plan. The default option is to be paid in full, so if you would like to utilize a payment plan you will need to select it at check out. See details below.
$99 Down Plan:
- $99 down + up to 6 monthly payments, collected on the 15th of every month
- Available until June 30, 2023
- All final payoff dates are December 15, 2023 (defaults are cancelled after 10 days)
- A $5 fee will be charged for each payment plan installment
- There will be a 10-day grace period to pay. If payment is not received by the 10th day after the initial charge is run, the order will be canceled
New for 2024: Defaulted Hotel Package payment plans become Coachella credits – read on to the next FAQ for details!
25% Down Plan:
- 25% down + up to 3 Monthly Payments, collected on the 15th of every month
- Available until November 30, 2023
- All final payoff dates are December 15, 2023 (defaults are cancelled after 10 days)
- A $5 fee will be charged for each payment plan installment
- There will be a 10-day grace period to pay. If payment is not received by the 10th day after the initial charge is run, the order will be canceled
- New for 2024: Defaulted Hotel Package payment plans become Coachella credits – read on to the next FAQ for details!
Q: What if I miss a payment?
A: If your payment is declined you will have a 10-day grace period to pay. If payment is not received by the 10th day after the initial charge is run, your order will be cancelled, and all money paid will be issued as a Coachella Credit that can be used toward future Coachella purchases. Please note: the funds will expire 12 months from the time of issuance. No exceptions. It is your responsibility to manage your payment plan and to check your credit card and bank statements for charges. To make a missed payment, please contact AXS: at 1-888-929-7849 or via their contact form HERE.
Q: Can hotel packages be listed or purchased via the official waitlist?
A: No, hotel packages cannot be listed or purchased through the waitlist.
Q: How will I receive my festival wristbands and shuttle passes?
A: After checking into the hotel, you will make your way to the Travel Package Check-In location at your hotel. You will pick up your festival wristbands and Any Line shuttle passes from Valley Music Travel staff working on site at your hotel. You will receive an email about 1 week prior to the event with all of the details you will need for your arrival.
Q: I am unable to attend the event OR I purchased the Hotel Package as a gift, OR my guest is arriving before me. How does the recipient receive the elements of the package if I will not be there?
A: To accommodate this, the original purchaser must contact our Guest Services team at 888-833-1031 or info@valleymusictravel.com to authorize an alternate pick-up person. This authorization will allow a friend or family member to pick up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser, and it is up to them to relay the information to the guest that is attending the festival. Please note, alternate pick-ups may be authorized for free through Wednesday, February 14, 2024. There will be a $100 fee for adding an alternate pick-up person after this date. Alternate pick-ups can be processed in advance through Valley Music Travel up to 2 weeks prior to the event date. After Friday, March 29th, for Weekend One and Friday, April 5th for Weekend Two, no alternate pick-ups will be allowed.
Q: I will not have the credit card that was used to purchase my ticket/package. What do I need to do to be able to pick up my tickets?
A: Packages are available for pick-up during designated travel package check-in hours. If the package was purchased under your name, we ask that you please bring your confirmation email as well as your photo ID. If your order was purchased under someone else’s name, we ask that the original purchaser please contact our Guest Services team for assistance. We can be reached at info@valleymusictravel.com or by phone at 1-888-833-1031.
Q: How long will it take to pick up our credentials at the hotel and get going to the festival?
A: We will have ample staff to ensure a quick check-in process! Even at peak times, it should take no more than 15 mins to pick up your credentials. In most cases, you will be able to walk up to the VMT check-in table and receive credentials in less than 5 minutes.
Q: Are room upgrades available?
A: Room upgrades are not available through Valley Music Travel. If you would like to upgrade your room type, we suggest that you contact the hotel directly to confirm availability and upgrade pricing. Guests are responsible for confirming all details and paying the hotel directly for all associated upgrade charges. Please note: your name will not be in the hotel’s reservation system until much closer to the event, so you will need to wait until then to request an upgrade.
Q: Can I add additional nights to my Hotel Package?
A: To add additional nights to your travel package, you will need to book those nights directly with the hotel. Please note, the front desk will most likely not have your Hotel Package reservation information yet.
Once you’ve booked the additional night(s), please reach out to our Guest Services team at info@valleymusictravel.com with your reservation information and we’d be happy to submit a request to the hotel to link the reservations. While the hotel will always do their best to accommodate, there is a small chance you may have to switch rooms as all additional night requests are based on hotel availability.
Q: Can more than two people stay in a hotel room?
A: Hotel occupancy is based on the package sold, for either two or four guests. We cannot allow additional people above the package occupancy to occupy the rooms.
Q: Can our room be next to our friends? Can they be connected?
A: Please contact our Guest Services team after purchasing and we will do our best to put you next to, or as close as possible to, your friends. Connecting rooms are rare, but we will do our best. Please have both your and your friend’s order numbers with you when you call. Please note: proximity requests are subject to availability and are not guaranteed.
Q: Can we check in early to the hotel? Will the hotel hold our bags if our room isn’t ready? I wanted to get to the festival ASAP!
A: Standard hotel check-in times apply and are often not guaranteed until 3pm or 4pm. Our hotel contacts have assured us that they will do everything in their power to get our guests’ rooms ready as early as possible, however it is unlikely that a hotel check-in would occur prior to 12pm. If you would like to head to the festival before your room is ready, the hotel will gladly hold your luggage until you return from the festival that evening.
Q: How do the shuttles work?
A: All hotel packages include Any Line Shuttle passes to take you to the festival and back each day. Shuttles to Coachella will run from 12pm – 8 pm. Return shuttle service will end 60 minutes after the music ends. Any Line Shuttle pick-up/drop locations will be in close proximity to your hotel; however, the exact location will be provided in the pre-event email we send approximately 1 week prior to your check-in date. Please note: not all hotels will serve as a direct Any Line shuttle pick-up stop. For more details about Any Line Shuttles, click here.
Q: Is the shuttle pass transferable? If I lose it, can I get it reissued?
A: Shuttle passes are not transferable and cannot be reissued if lost. Once you have it in hand, it should be treated as cash, and you must pay to replace it, pending availability.
Q: How long will it take to get to the festival from my hotel?
A: While we have taken many precautions to circumvent festival traffic, we cannot account for area traffic or weather delays. We have several routes to and from the grounds that avoid most festival traffic and will get you there and back as quickly as possible. Peak shuttle times going to the festival are from 2:00 PM – 5:00 PM and peak times leaving the festival are from 12:00 AM – 2:00 AM. If you are riding during these times, you may experience extended wait times. Our number one priority is to get all guests safely to and from their destination.
Q: Can I use my Valley Music Travel hotel package for a contest/giveaway or to promote my website/product/event?
A: No. Valley Music Travel’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from VMT and its partners. Please see our purchase policy for more detail.
Q: What if I change my mind and don’t want my package?
A: All packages are sold as non-refundable. Please refer to our purchase policy for complete details.