Please note, information on FAQs is subject to change 

Q: How often will the shuttles run?

A: The exact location and shuttle timing will be provided as we get closer to the festival lineup announcement.

Q: Is the shuttle pass transferable? If I lose it, can I get it reissued?

A: Shuttle passes are not transferable and cannot be reissued if lost. Once you have it in hand, it should be treated as cash, and you must pay to replace it, pending availability.

Q: How far are the hotels/shuttle stops from the festival?

A: Stops range from about 5 to 25 miles away from the Polo Grounds, without traffic. While we have taken many precautions to circumvent festival traffic, we cannot account for area traffic or weather delays. However, we have several routes to and from the grounds that avoid most festival traffic and will get you there and back as quickly as possible every time. Please refer to our website for the most up-to-date list of shuttle stops for each weekend.

Peak shuttle times going to the festival are from 2:00 PM – 5:00 PM and peak times leaving the festival are from 12:00 AM – 2:00 AM. If you are riding during these times, you may experience extended wait times. Our number one priority is to get all guests safely to and from their destination.

Q: Will there be restrooms on the shuttles?
A: While we are unable to guarantee restrooms on the shuttles, there will be restrooms as soon as you get off the bus in our shuttle lot.

Q: I have to pick up my shuttle pass at the Coachella Will Call. Where is Will Call located and how do I get there?
A: The festival’s Will Call is located at the Indian Wells Tennis Garden. The address is 78200 Miles Avenue, Indian Wells, CA 92210. Please click HERE for the hours of operation. Without having your shuttle pass in hand, to get to the Will Call you may need to utilize a rideshare service. Once receiving your shuttle pass at the Indian Wells Tennis Garden, you can ride the shuttle to the festival.

Q: How far is the shuttle stop from the festival entrance?

A: It is just about a 10-minute walk from the shuttle lot to the entrance!

Q: Are shuttles wheelchair accessible?

A: Yes, we do have wheelchair accessible shuttles. Please reach out to our Guest Services team at info@valleymusictravel.com or by phone at 1-888-833-1031 with your information and hotel as soon as possible, so we can best accommodate you.

Q: How will I know what shuttle to take at the end of the night?

A: All shuttle lines will be clearly marked with the properties that the specific line is going to. There will also be VMT staff to direct you to the correct loading area. Your shuttle line will be labeled clearly.

Q: How long will the wait be right after the show is over to get back to our hotel?

A: We cannot accurately predict exactly how long it will be, but please be assured that we will work very hard to get the buses out as quickly as possible. Again, it is our goal to keep you satisfied throughout the weekend. We will have our full fleet of vehicles running directly after the show to get you back to your hotel in a timely manner.

Peak shuttle times going to the festival are from 2:00 PM – 5:00 PM and peak times leaving the festival are from 12:00 AM – 2:00 AM. If you are riding during these times, you may experience extended wait times. Our number one priority is to get all guests safely to and from their destination.

Q: Can we buy a shuttle pass at the hotel when we check in or at the festival?

A: Our shuttle passes will most likely be sold out by the time the festival rolls around, so we encourage you to purchase your passes early. Any on-site sales will be cash only.

Q: Can I use my Valley Music Travel purchase for a contest/giveaway or to promote my website/product/event?

A: No. Valley Music Travel’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from VMT and its partners. Please see our purchase policy for more details.

Q: What if I change my mind and don’t want my package?

A: All packages are sold as non-refundable. Please refer to our purchase policy for complete details.

Q: How long is the drive from the hotels/festival to LAX? 

A: The drive from Indio to LAX is about 3 hours WITHOUT ANY traffic. Traffic within the L.A. metropolitan area and leaving the Coachella Valley can be quite heavy, especially during the morning and early evening hours. When selecting your shuttle time, please be sure to build in plenty of extra leeway time to account for traffic. We are not responsible if you miss your flight. 

Q: Are shuttles wheelchair accessible?  

A: Yes, we do have wheelchair accessible shuttles. Please reach out to our Guest Services team at info@valleymusictravel.com or by phone at 1-888-833-1031 with your information as soon as possible after purchase, so we can best accommodate you. 

Q: Where will the pick-up location be for my arrival shuttle to the Coachella Valley area? 

A: The pick-up location will be at the LAX airport at Baggage Claim in Terminal 1.  

Q: Can I purchase a shuttle pass at the pick-up spot? 

A: Very limited passes may be available on-site but are sold on a standby basis and are NOT guaranteed, so we strongly encourage you to purchase early. 

Q: I’m staying at a hotel or property not listed as a shuttle stop. What are my options? 

A: We would recommend that you ride the shuttle to the hotel that is the closest stop to your destination. Most destinations in the valley can be reached by a short cab ride from one of our stops, if not by walking. If you need assistance in finding the closest stop to your destination, please call 1-888-833-1031. Please do NOT ride the camping shuttle. 

Q: Can I purchase a LAX to Coachella Camping pass if I am not camping? 

A: No, only guests who are camping can utilize the LAX to Coachella Camping pass. If you are not camping you should purchase a LAX pass to/from one of the local hotels. 

Q: I purchased an LAX to Camping shuttle pass, but my festival wristbands are at will call. What do I do? 

A: Please contact Valley Music Travel at 1-888-833-1031 or through email at info@valleymusictravel.com so our shuttle team can be prepared to assist you upon arrival. The shuttle Lot will be located within close proximity to ticket help desks and onsite staff will provide directions for you to pick-up your festival wristbands. Please be prepared to present a copy of your ticket confirmation email before boarding. 

Q: I purchased an LAX Shuttle pass as a gift. How does the recipient receive the pass if I will not be there? 

A: You can do what is called an alternate pick-up! Simply provide the new guest with: 

• A photocopy of your photo ID 

• A copy of your purchase receipt 

• A note authorizing the new guest to check in for your order 

Q: Will my return shuttle take me directly to the LAX Airport? 

A: Yes, all return shuttles will take guests directly to the LAX Airport and drop off at Terminal 1.  

Q: I missed my LAX Shuttle. What do I do? 

A: Please tell the shuttle rep at LAX or at your hotel/shuttle stop. We will accommodate shuttle riders on a standby basis on a later shuttle or different shuttle pick-up location, pending availability. Please note- standby is not guaranteed, but if you miss your shuttle, we will do our best to assist you.  

Q: Can I use my Valley Music Travel purchase for a contest/giveaway or to promote my website/product/event? 

A: No. Valley Music Travel’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from VMT and its partners. Please see our purchase policy for more details. 

Q: What if I change my mind and don’t want my package? 

A: All packages are sold as non-refundable. Please refer to our purchase policy for complete details.