TRAVEL PACKAGE FAQs
Q: Do Coachella Hotel Packages have a minimum age?
A: While Coachella Festival is all-ages, our partnering hotels do have age restrictions. For most hotels, you must be 18+ in order to make and check-in while your guests can be under 18. Select hotels are 21+, please check your specific package details before purchasing.
Q: Are payment plans available?
A: Payment Plans are available for Coachella travel packages until November 5th, 2018. If you would like to use the payment plan, please make sure to select that option while checking out. If you opt to take advantage of the payment plan, you will be automatically charged the same day of the month as your original purchase, and the number of payments owed for your package will depend on the date of your original purchase.
Q: I will not have the credit card that was used to purchase my ticket/package. What do I need to do to be able to pick up my tickets?
A: Packages are available for pick-up during the designated travel package check-in hours. If the will call name for your package is under your name, we ask that you please bring your confirmation emails as well as your identification. If your order was purchased under another will call name, we ask that the original purchaser please contact our Guest Services team for assistance. We can be reached at email@example.com or by phone at 1-888-833-1031.
Q: What does “Will Call” mean?
A: Will Call is the list of guests who have purchased a Coachella Travel Package through VMT. The name on our will call list will match the name on the credit card used to purchase the package. There will be a table at the hotel where travel package guests pick up their festival tickets and shuttle passes, called the VMT will call or check-in table.
Q: How long will it take to pick up our credentials at the hotel and be able to go to the festival?
A: Even at peak times, the process should not take much longer than 15 mins to pick up your credentials. We will have ample staff to ensure a quick check-in process. In most cases, you will be able to walk up to the VMT check-in table, and receive credentials in less than 5 minutes.
Q: Are room upgrades available?
A: Room upgrades are not available through Valley Music Travel. If you would like to upgrade your room type we suggest that you contact the hotel directly to confirm availability and upgrade pricing. Guests are responsible for confirming all details and paying the hotel directly for all associated upgrade charges. Please note: your name will not be in the hotel’s reservation system until much closer to the event, so you will need to wait until then to request an upgrade.
Q: Can I add additional nights to my Hotel Package?
A: For additional nights, please book an independent reservation for those nights in the same type of room (same bed type) with the hotel directly. Please contact us with the new reservation number, date of your additional night and your Valley Music Travel order number. Our hotel team will work to combine your stay. We can be reached at firstname.lastname@example.org or by phone at 1-888-833-1031. Please note: these requests are not guaranteed.
Q: Can more than two people stay in a hotel room?
A: Hotel occupancy is based on the package that we sell, for either two or four guests. We cannot allow additional persons above the package occupancy to occupy the rooms.
Q: Can our room be next to our friends? Can they be connected?
A: Please contact our Guest Services team after purchasing and we will do our best to put you next to, or as close as possible, your friends. Connecting rooms are rare, but we will do our best. Please have both your and your friend’s order numbers with you when you call.
Q: Can we check in early to the hotel? Will the hotel hold our bags if our room isn’t ready? I wanted to get to the festival ASAP!
A: Standard hotel check-in times apply across all of our hotels. Hotel check in time is often not guaranteed until 3pm or 4pm. We have communicated with each of our hotels and they have assured us that they will do everything in their power to get our rooms in as early as possible. It is unlikely that a hotel check-in would occur prior to 12pm. If you would like to head to the festival before your room is ready for check in, the hotel will gladly hold your luggage until you return from the festival that evening.
Q: How do the shuttles work?
A: All travel packages include shuttle passes to take you from your hotel to the festival and back each day. Shuttles to Coachella will run from 12 pm – 8 pm. Return shuttle service will end 60 minutes after the music ends.
Q: How long will it take to get to the festival from my hotel?
A:While we have taken many precautions in order to circumvent festival traffic, we cannot account for area traffic or weather delays. We have several routes to and from the grounds that avoid most festival traffic and will get you there and back as quickly as possible.
Q: My friend is arriving before me, could he get in the room before I arrive to receive the festival wristbands?
A: You will need to add your friend’s name to your room reservation so that they are able to check into the room when they arrive to the hotel. Your friend will be able to get a room key while you still have to see us at travel package check-in to collect all festival wristbands. Please note: your name will not be in the hotel’s reservation system until much closer to the event, so you will need to wait until then to request to add your friend’s name to the hotel reservation.
Q: My friend would like to get his festival wristband before I arrive to check-in? Could he check-in and leave my wristbands for me at will call?
A: As the original purchaser, you will have to request an alternate pick-up ahead of time, which will authorize a friend or family member to pick-up the package on the purchaser’s behalf and have access to the hotel guest room. Once your friend checks in, they must pick up and distribute all package elements accordingly. We recommend having your friend leave the extra wristband(s) in the room safe. Alternate pick-ups must be done by February 4, 2019; after this date, there will be a $100 processing fee. Alternate pick-ups can be processed in advance through Valley Music Travel up until to 2 weeks prior to the event date. Any alternate pick-ups that need to be authorized after Friday 3/29 will need to be done on-site. In order for an on-site alternate pickup to be accommodated, the new guest will need to bring a photocopy of the original purchaser’s valid photo ID, a photocopy of the credit card used to purchase the package, as well as a note from the purchaser authorizing the new guest access to the travel package. They will need to present these items and pay the $100 fee at check-in via credit or debit card. Other payment forms will not be accepted. Please contact our Guest Services team for further assistance at email@example.com or by phone at 1-888-833-1031.
Q: The Hotel Package was purchased as a gift. How does the recipient receive the elements of the package if I will not be there?
A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-833-1031 or firstname.lastname@example.org to authorize an alternate pick-up person. This authorization will allow a friend or family member to pick-up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to them to relay the information to the guest that is attending the festival. Alternate pick-ups must be done by February 4, 2019; after this date, there will be a $100 processing fee. Alternate pick-ups can be processed in advance through Valley Music Travel up until Friday 3/29. Any alternate pick-ups that need to be authorized after Friday 3/29 will need to be done on-site. In order for an on-site alternate pickup to be accommodated, the new guest will need to bring a photocopy of the original purchaser’s valid photo ID, a photocopy of the credit card used to purchase the package, as well as a note from the purchaser authorizing the new guest access to the travel package. They will need to present these items and pay the $100 fee at check-in via credit or debit card. Other payment forms will not be accepted.
Q: Can I use my Valley Music Travel hotel travel package for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment’s and Valley Music Travel’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more detail.