Q: Do Stagecoach Hotel Packages have a minimum age?
A: While Stagecoach Festival is all-ages, our partnering hotels do have age restrictions. Please refer to the individual properties listings on our site, as restrictions range from 18 to 21 for both checking in and staying at the hotel.
Q: I will not have the credit card that was used to purchase my ticket/package. What do I need to do to be able to pick up my tickets?
A: If the will call name for your package is your name, we ask that you please bring your confirmation emails as well as valid photo identification. If your order was purchased under another will call name, we ask that the original purchaser please contact our Guest Services team for assistance. We can be reached at email@example.com or by phone at 1-888-833-1031.
Q: What does “Will Call” mean?
A: Will Call is the list of guests who have purchased a Stagecoach Travel Package through VMT. The name on our will call list will match the name on the credit card used to purchase the package. There will be a table at the hotel where travel package guests pick up their festival tickets and shuttle passes, called the VMT will call or check-in table.
Q: How long will it take to pick up our credentials at the hotel and be able to go to the festival?
A: Even at peak times, the process should not take much longer than 15 mins to pick up your credentials. We will have ample staff to ensure a quick check-in process. In most cases, you will be able to walk up to the VMT check-in table, and receive credentials in less than 5 minutes.
Q: Are room upgrades available?
A: Room upgrades are not available through Valley Music Travel. If you would like to upgrade your room type we suggest that you contact the hotel directly to confirm availability and upgrade pricing. Guests are responsible for confirming all details and paying the hotel directly for all associated upgrade charges.
Q: Can I add additional nights to my Hotel Package?
A: For additional nights, please book an independent reservation for those nights in the same type of room (same bed type) with the hotel directly. Please contact us with the new reservation number and your Valley Music Travel order number, and our hotel team will work to combine your stay. We can be reached at firstname.lastname@example.org or by phone at 1-888-833-1031.
Q: Can more than two people stay in a hotel room?
A: Hotel occupancy is based on the package that we sell, for either two or four guests. We cannot allow additional persons above the package occupancy to occupy the rooms.
Q: Can our room be next to our friends? Can they be connected?
A: Please contact our Guest Services team after purchasing and we will do our best to put you next to, or as close as possible, your friends. Connecting rooms are rare, but we will do our best. Please have both your and your friend’s order numbers with you when you call. You may also fill out the ‘Proximity Request Form’ here.
Q: Can we check in early to the hotel? Will the hotel hold our bags if our room isn’t ready? I wanted to get to the festival ASAP!
A: Standard hotel check-in times apply across all of our hotels. Hotel check-in time is often not guaranteed until 3pm. We have communicated with each of our hotels and they have assured us that they will do everything in their power to get our rooms in as early as possible. It is unlikely that a hotel check-in would occur prior to 12pm. If you would like to head to the festival before your room is ready for check in, the hotel will gladly hold your luggage until you return from the festival that evening.
Q: How long will it take to get to the festival from my hotel?
A: While we have taken many precautions in order to circumvent festival traffic, we cannot account for area traffic or weather delays. We have several routes to and from the grounds that avoid most festival traffic and will get you there and back as quickly as possible.
Q: My friend is arriving before me, could he get in the room before I arrive to pick up the festival wristbands?
A: You will need to add your friends name to your room reservation so that they are able to check into the guestroom when they arrive to the hotel. Your friend will be able to get a room key while you still have to see us at travel package check-in to get your credentials.
Q: My friend would like to get his festival wristband before I arrive to check-in? Could he check-in and leave my wristbands for me at will call?
A: As the original purchaser, you will have to perform a name change ahead of time, which will transfer the room and travel package elements to the new guest. Once your friend checks in, he could leave your wristband in the room. Whoever picks up the package, will be responsible for the entire package. It will be up to the package recipient, and whoever is partaking in that package, to coordinate the credential distribution. We recommend leaving the extra wristband(s) in the room safe, with a room key in that person’s name at the front desk. You will need to add your name to the updated room reservation in order to check into the hotel room. If you have any additional questions, please contact our Guest Services team for further assistance at email@example.com or by phone at 1-888-833-1031.
Q: The Hotel Package was purchased as a gift. How does the recipient receive the elements of the package if I will not be there?
A: The original purchaser will have to perform a name change ahead of time no later than 2 weeks before the festival. This will transfer the room and travel package elements to the new guest. This name change policy is part of the festival’s standard policy and is for verification to prevent fraudulent pick ups. Please contact our Guest Services team for further assistance at firstname.lastname@example.org or by phone at 1-888-833-1031.