Q: How often will the shuttles run? 

A: The exact location and shuttle timing will be provided as we get closer to the festival lineup announcement. 

Q: Is the shuttle pass transferable? If I lose it, can I get it reissued? 

A: Shuttle passes are not transferable and cannot be reissued if lost. Once you have it in hand, it should be treated as cash, and you must pay to replace it, pending availability. Replacement passes will need to be picked up at the festival main box office.  

Q: How far are the hotels/shuttle stops from the festival? 

A: Stops range from about 5 to 25 miles away from the Polo Grounds, without traffic. While we have taken many precautions to circumvent festival traffic, we cannot account for area traffic or weather delays. However, we have several routes to and from the grounds that avoid most festival traffic and will get you there and back as quickly as possible every time. Please refer to our website for the most up-to-date list of shuttle stops for each weekend. 

Peak shuttle times going to the festival are from 2:00 PM – 5:00 PM and peak times leaving the festival are from 12:00 AM – 2:00 AM. If you are riding during these times, you may experience extended wait times. Our number one priority is to get all guests safely to and from their destination. 

Q: Will there be restrooms on the shuttles?
A: While we are unable to guarantee restrooms on the shuttles, there will be restrooms as soon as you get off the bus in our shuttle lot. 

Q: At what age can kids ride the shuttle for free? 

A: Kids 10 and under can ride the shuttle complimentary with their parent/guardian. Their parent/guardian must have their own purchased shuttle pass.  

Q: I have to pick up my shuttle pass at the Stagecoach Will Call. Where is Will Call located and how do I get there?
A: The festival’s Will Call is located at the Indian Wells Tennis Garden. The address is 78200 Miles Avenue, Indian Wells, CA 92210. Without having your shuttle pass in hand, to get to the Will Call you may need to utilize a rideshare service. Once receiving your shuttle pass at the Indian Wells Tennis Garden, you can ride the shuttle to the festival. 

Q: How far is the shuttle stop from the festival entrance? 

A: It is just about a 10-minute walk from the shuttle lot to the entrance! 

Q: Are shuttles wheelchair accessible? 

A: Yes, we do have wheelchair accessible shuttles. Please reach out to our Guest Services team at info@valleymusictravel.com or by phone at 1-888-833-1031 with your information and hotel as soon as possible, so we can best accommodate you. 

Q: How will I know what shuttle to take at the end of the night? 

A: All shuttle lines will be clearly marked with the properties that the specific line is going to. There will also be VMT staff to direct you to the correct loading area. Your shuttle line will be labeled clearly. 

Q: I lost an item on the shuttle. What are my next steps? 

A: Any items found on the shuttle will be brought to the festival’s main lost and found, located within the festival grounds near the ferris wheel.  

Q: How long will the wait be right after the show is over to get back to our hotel? 

A: We cannot accurately predict exactly how long it will be, but please be assured that we will work very hard to get the buses out as quickly as possible. Again, it is our goal to keep you satisfied throughout the weekend. We will have our full fleet of vehicles running directly after the show to get you back to your hotel in a timely manner. 

Peak shuttle times going to the festival are from 2:00 PM – 5:00 PM and peak times leaving the festival are from 12:00 AM – 2:00 AM. If you are riding during these times, you may experience extended wait times. Our number one priority is to get all guests safely to and from their destination. 

Q: Can we buy a shuttle pass at the hotel when we check in or at the festival? 

A: Our shuttle passes will most likely be sold out by the time the festival rolls around, so we encourage you to purchase your passes early. Any on-site sales will be cash only. 

Q: Can I park my car at the shuttle stops? 

A: There are 3 park and ride locations where you can conveniently park your vehicle without a fee. The park and ride stops are the Agua Caliente, the Indian Wells Tennis Garden and the Palm Springs Convention Center. You would not be able to park a vehicle at any of the other locations unless you were a hotel guest of the specific stop. 

Q: Can I use my Valley Music Travel purchase for a contest/giveaway or to promote my website/product/event? 

A: No. Valley Music Travel’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from VMT and its partners. Please see our purchase policy for more details. 

Q: What if I change my mind and don’t want my package? 

A: All packages are sold as non-refundable. Please refer to our purchase policy for complete details.