Q: How often will the shuttles run?  

A: Shuttles to Stagecoach will run from 11:30AM – 8PM. Return service will end 60 minutes after music ends.  

Q: Is the shuttle pass transferable? If I lose it, can I get it reissued? 

A: Shuttle passes are not transferable and cannot be reissued if lost. Once you have it in hand, it should be treated as cash, and you must pay to replace it, pending availability. 

Q: Can we ride from a hotel shuttle stop even if we are not staying at the hotel?  

A: Yes, you can. However, if you are not staying at the hotel, you cannot drive your car to the property. Please be prepared to find alternative transportation to the shuttle stop or utilize one of the Park & Ride stops denoted with an *asterisk. Please note the Shadow Hills RV Resort and the La Quinta Resort are properties that can only be utilized if you are staying on the property. 

Q: Is it free to park my car at one of the Park & Ride shuttle stops? 

A: Yes! There is no fee to park at one of the Park & Ride shuttle stops?

Q: Where will the shuttle pick-up location be at each stop?

A: The shuttle pick-up location will be in close proximity to the listed stop. Please note, not all stops are at the exact location of the hotel or property. Please carefully review the informational email that will sent out about 1 week prior to the event date to confirm your pick-up location.

 Q: How far are the hotels/shuttle stops from the festival?  

A: Stops range from about 5 to 25 miles away from the Polo Grounds. While we have taken many precautions to circumvent festival traffic, we cannot account for area traffic or weather delays. However, we have several routes to and from the grounds that avoid most festival traffic and will get you there and back as quick as possible every time. Please refer to our website for the most up to date list of shuttle stops.  

Peak shuttle times going to the festival are from 2:00 PM – 5:00 PM and peak times leaving the festival are from 12:00 AM – 2:00 AM. If you are riding during these times, you may experience extended wait times. Our number one priority is to get all guests safely to and from their destination. 

Q: I’m staying in Palm Springs. Where will the Any Line shuttle stop be located?

A: The exact loading zone will be announced closer to the event.   

Q: How will I know what shuttle to take at the end of the night?  

A: All shuttle lines will be clearly marked with the properties that the specific line is going to. There will also be VMT staff to direct you to the correct loading area. Your shuttle line will be labeled clearly.  

 Q: How far is the shuttle stop from the festival entrance?  

A: It is just about a 10-minute walk from the shuttle lot to the entrance!  

 Q: Are shuttles wheelchair accessible?  

A: Yes, we do have wheelchair accessible shuttles. Please reach out to our Guest Services team at info@valleymusictravel.com or by phone at 1-888-833-1031 with your information and hotel as soon as possible, so we can best accommodate you.  

Q: How long will the wait be right after the show is over to get back to our hotel?  

A: We cannot accurately predict exactly how long it will be, but please be assured that we will work very hard to get the buses out as quickly as possible. It is our goal to keep you satisfied throughout the weekend. We will have our full fleet of vehicles running directly after the show to get you back to your hotel in a timely manner.  

Q: Can we buy a shuttle pass at the hotel when we check in or at the festival?  

A: Our shuttle passes will most likely be sold out by the time the festival rolls around, so we encourage you to purchase your passes early. Any on-site sales will be cash only.  

Q: Is the shuttle pass transferable? If I lose it, can I get it reissued?  

A: Shuttle passes are not transferable and cannot be reissued if lost. Once you have it in hand, it should be treated as cash and you must pay to replace it.  

Q: Can I use my Valley Music Travel purchase for a contest/giveaway or to promote my website/product/event?  

A: No. Valley Music Travel’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from VMT and its partners. Please see our purchase policy for more details.  

Q: What if I change my mind and don’t want my package?  

A: All packages are sold as non-refundable. Please refer to the purchase policy for complete details.