Any Line Shuttles FAQs

Q: How often will the shuttles run?  

A: Shuttles to Power Trip will run from 3PM – 8PM. Return service will end 60 minutes after music ends.  

Q: I have to pick up my shuttle pass at the Power Trip Will Call. Where is Will Call located and how do I get there?
A: The festival’s Will Call is located at the Indian Wells Tennis Garden. The address is 78200 Miles Avenue, Indian Wells, CA 92210. Please click HERE for the hours of operation. Without having your shuttle pass in hand, to get to the Will Call you may need to utilize a rideshare service. Once receiving your shuttle pass at the Indian Wells Tennis Garden, you can ride the shuttle to the festival. 

Q: Can we ride from a hotel shuttle stop even if we are not staying at the hotel?  

A: Yes, you can. However, if you are not staying at the hotel you cannot drive your car to the property. Please be prepared to find alternative transportation to the shuttle stop or utilize one of the Park & Ride stops denoted with an *asterisk.  

 Q: How far are the hotels/shuttle stops from the festival?  

A: Stops range from about 5 to 25 miles away from the Polo Grounds. While we have taken many precautions to circumvent festival traffic, we cannot account for area traffic or weather delays. However, we have several routes to and from the grounds that avoid most festival traffic and will get you there and back as quick as possible every time. Please refer to our website for the most up to date list of shuttle stops.  

Q: How will I know what shuttle to take at the end of the night?  

A: All shuttles lines will be clearly marked with the properties that the specific line is going to. There will also be VMT staff to direct you to the correct loading area. Your shuttle line will be labeled clearly.  

 Q: How far is the shuttle stop from the festival entrance?  

A: It is just about a 10-minute walk from the shuttle lot to the entrance!  

 Q: Are shuttles wheelchair accessible?  

A: Yes, we do have wheelchair accessible shuttles. Please reach out to our Guest Services team at info@valleymusictravel.com or by phone at 1-888-833-1031 with your information and hotel as soon as possible, so we can best accommodate you.  

Q: How long will the wait be right after the show is over to get back to our hotel?  

A: We cannot accurately predict exactly how long it will be, but please be assured that we will work very hard to get the buses out as quickly as possible. It is our goal to keep you satisfied throughout the weekend. We will have our full fleet of vehicles running directly after the show to get you back to your hotel in a timely manner.  

Q: Can we buy a shuttle pass at the hotel when we check in or at the festival?  

A: Our shuttle passes will most likely be sold out by the time the festival rolls around, so we encourage you to purchase your passes early. Any on-site sales will be cash only.  

Q: Is the shuttle pass transferable? If I lose it, can I get it reissued?  

A: Shuttle passes are not transferable and cannot be reissued if lost. Once you have it in hand, it should be treated as cash and you must pay to replace it.  

Q: Can I use my Valley Music Travel purchase for a contest/giveaway or to promote my website/product/event?  

A: No. Valley Music Travel’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from VMT and its partners. Please see our purchase policy for more details.  

Q: What if I change my mind and don’t want my package?  

A: All packages are sold as non-refundable. Please refer to the purchase policy for complete details.