The following FAQs apply to all guests of the Safari. Additional Resort at Coachella FAQs follow. 

Q: Can you mail our wristbands?

A: We are unable to mail out any credentials. All passes are redeemed at our off-site check-in location. Please stay tuned for all check-in details as we near closer to the event.

Q: I purchased a package as a gift, but I will not be in attendance. How can my friend or family member pick up their pass on my behalf?

A: In order to accommodate this, the original purchaser must contact our Guest Services team at safari@valleymusictravel.com to authorize an alternate pick-up person no more than 24 hours after purchase to avoid transfer fees. This authorization will allow a friend or family member to pick up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser, and it is up to them to relay the information to the guest that is attending the event.

Q: I can no longer attend the event. May I transfer it to a friend?
A: If you are unable to attend, we are able to add an alternate name to your package. Please note, however, these types of updates are subject to a $1,000.00 name change fee.

Q: Can I purchase a package over the phone?

A: Unfortunately, we are unable to process any orders over the phone and therefore all packages must be purchased online. However, we’re happy to help walk you through the purchasing process if you’d like to give us a ring at 888-527-6658.

Q: Is there a payment plan?

A: There are no payment plans for Safari packages.

Q: Can I add guests to my reservation at a later date?
A: If you’d like to inquire about adding additional guests to your reservation, please email us at safari@valleymusictravel.com and we will present your options, pending availability.

Q: Can I purchase more wristbands at check-in?
A: Yes, we will have limited additional wristbands. Remember: Each package includes 2 Guest wristbands with the option to add up to 2 additional per unit. If you already have the maximum amount, you cannot add more.

Q: Is parking included?

A: Yes! Parking for 1 car is included and conveniently located adjacent to the campground. You will have easy access to your car throughout the weekend.

Q: Can I receive additional parking passes for my guests?
A: You are guaranteed 1 parking pass per package. However, we may have limited additional quantities to distribute at check-in for additional vehicles. Please note: they will not be 100% guaranteed and should be requested beforehand.

Q: What access will Guest passes afford my group?
A: Guest wristbands will give you exclusive access to all VIP sections, guest viewing areas, Artist Compound and production road. However, you will not be able to go on stages, inside Artist dressing room areas or in any stage production areas.

Q: When does Safari check-in begin? When is the latest I can check out?
A: Safari check-in will open on Thursday. We will have an off-site check-in location where you will redeem all of your package elements. The latest you can check out of Safari camping is the Monday after the event by 12PM.

We will be sending an email as we near closer to the event date that will disclose more specific check-in and package details. Stay tuned!

Q: Can I change my accommodation type after I purchase?
A: We can change accommodation types up until mid-March, availability permitting.

Q: How often will the golf cart transportation be running?
A: Golf Cart transportation is scheduled from 11am-3am each day. While we will have ample staff and golf carts available to transport you throughout the site, we recommend that you give yourself a comfortable amount of time to get back and forth.

Q: Will we have access to our cars throughout the weekend?
A: Yes, you will have access to your car. You will be able to store things in your car as well as take it off site at any point in time to run any errands you may have. Please note that there is a traffic lockdown between 9PM-2AM each day of the festival, so make sure you are back on-site before 9PM if you leave at any point throughout the weekend. Otherwise, you won’t be able to get back in until after 2AM.

Q: What food is offered?
A: We will be serving Breakfast and Late-night snacks in the Safari lounge daily.

Q: Do the Safari tents and cabanas lock? What about the Residences and Yurts?
A: Tents and cabanas do not lock; residences and yurts do! If you have valuables, it is recommended that they be locked in your vehicle.

Q: Do I get my own restroom?
A: No, restrooms are shared amongst all Safari guests. There will be air-conditioned restroom and shower trailers available throughout the weekend.

Q: Can I just buy the Guest passes alone?
A: No, Guest passes can only be sold in conjunction with Safari tent packages.

Q: Can I get day passes to bring guests back to the Safari campground?

A: No, only safari guests will be permitted into the Safari campground.

Q: Do our tents, cabanas and residences or yurt have electricity, air conditioning, and a refrigerator?
A: Yes!

Q: How far is Safari from the festival site? Do you have a map?
A: Due to the exclusivity of the program, the Safari area is not listed on any official Coachella map. However, directions will be provided to you as we near closer to the event date. Our Safari campground is located on the festival site closest to the VIP Rose Garden.

Q: What if I change my mind and don’t want my package?

A: All packages are non-refundable. Please refer to our Purchase Policy for complete details.

Q: Am I going to have an amazing time?

A: TOTALLY!

The following FAQs apply to the Resort at Coachella. Additional Safari Campground FAQs follow. 

Q: What access will these Artist passes afford my guests and I?
A: These Artist wristbands will give you exclusive access to all VIP sections, guest viewing areas, Artist Compound, production road, and Artist Catering for breakfast, lunch, and dinner. However, you will not be able to go on stages, inside Artist dressing room areas or in any stage production areas.

Q: How often will the golf cart transportation be running?
A: Resort guests have access to a personal concierge/golf cart driver to use at their leisure. Your concierge will take you to/from the stages and campground whenever you’re ready!

Q: Will we have access to our cars throughout the weekend?
A: Yes, you will have access to your car. You will be able to store things in your car as well as take it off site at any point in time to run any errands you may have. Please note that there is a traffic lockdown between 9PM-2AM each day of the festival, so make sure you are back on-site before 9PM if you leave at any point throughout the weekend. Otherwise, you won’t be able to get back in until after 2AM.

Q: What food is offered?
A: We will be serving Breakfast and Late-night snacks in the Safari lounge daily with options to have breakfast delivered to you each morning. You will also have access to Artist catering for all meals.

Q: Do the Yurts and Residences lock?
A: They do! Your concierge will have a key for you when you arrive.

Q: Do I have access to my own restroom?
A: Yes, each Yurt and Residence in the Resort will have a private restroom and shower assigned to it. Only the guests in that unit will have access to it.

Q: Can I just buy the Artist passes alone?
A: No, Artist passes can only be sold as part of Resort at Coachella packages.

Q: Can I get day passes to bring guests back to The Resort?
A: No, only Safari and Resort guests will be permitted into the campground.

Q: Do our yurts and residences have electricity, A/C, and a Refrigerator?
A: Yes!

Q: How far is The Resort from the festival site? Do you have a map?
A: Due to the exclusivity of the program, The Resort area is not listed on any official Coachella map. However, directions will be provided to you as we near closer to the event date. Our campground is located on the festival site closest to the VIP Rose Garden.

Q: I can no longer attend the event. May I transfer it to a friend?
A: If you are unable to attend, we are able to add an alternate name to your package. Please note, however, these types of transfers are subject to a $1,000.00 name change fee.

Q: What if I change my mind and don’t want my package?

A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.

Q: Am I going to have an amazing time?

A: TOTALLY!