Coachella 2018 Airport Shuttle FAQs
How long is the drive from the hotels/festival to LAX?
The drive from Indio to LAX is about 3 hours WITHOUT ANY traffic. Traffic within the L.A. metropolitan area and leaving the Coachella Valley can be quite heavy, especially during the morning and early evening hours. When selecting your shuttle time, please be sure to build in plenty of extra leeway time to account for traffic. We are not responsible if you miss your flight.
I missed my LAX Shuttle. What do I do?
Please tell the shuttle rep at LAX or at your hotel/shuttle stop. We will do our best to get you on a later bus depending on availability. Feel free to also reach out to Guest Services at 888-833-1031 for assistance.
Can I purchase a shuttle pass at LAX or the shuttle stops?
Very limited passes may be available at LAX or your hotel, but are sold on a standby basis and are NOT guaranteed, so we strongly encourage you to purchase early.
I’m staying at a hotel or property not listed as a shuttle stop. What are my options?
We would recommend that you ride the shuttle to the hotel that is the closest stop to your destination. Most destinations in the valley can be reached by a short cab ride from one of our stops. If you need assistance in finding closest stop to your destination, please call 1-888-833-1031. Please do NOT ride the camping shuttle.
I purchased an LAX to Camping shuttle pass, but my festival wristbands are at will call. What do I do?
Please contact Valley Music Travel at 888-833-1031
or through email at email@example.com
so our shuttle team will be prepared to escort you to the box office to collect your festival wristbands upon arrival.
The Airport Shuttle pass was purchased as a gift. How does the recipient receive the pass if I will not be there?
To accommodate this, the original purchaser must contact our Guest Services team at 888-833-1031 or firstname.lastname@example.org to authorize an alternate pick-up person. This authorization will allow a friend or family member to pick-up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to them to relay the information to the guest that is attending the festival. Alternate pick-ups can be processed in advance through Valley Music Travel up to 2 weeks prior to the event date. Any alternate pick-ups that need to be authorized after Friday 3/30 for Weekend 1 or Friday 4/6 for Weekend 2 will need to be done on-site. For an on-site alternate pickup to be accommodated, the new guest will need to bring a photocopy of the original purchaser’s valid photo ID, a photocopy of the credit card used to purchase the package, as well as a note from the purchaser authorizing the new guest access to the travel package.
Q: Can I use my Valley Music Travel purchase for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment’s and Valley Music Travel’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more details.
What if I change my mind and don’t want my package?
All packages are sold as non-refundable. Please refer to the purchase policy for complete details.