Q: How often will the shuttles run?
A: Shuttles to Stagecoach will run from 11am – 9pm. Return service will end 60 minutes after the music ends each night.
Q: Can we ride from a hotel shuttle stop even if we are not staying at the hotel?
A: Yes, you can. However, if you are not staying at the hotel you cannot drive your car to the property. Please be prepared to find alternative transportation to the shuttle stop.
Q: How far are the hotels/shuttle stops from the festival?
A: Stops range from about 5 to 25 miles away from the Polo Grounds, without traffic. While we have taken many precautions in order to circumvent festival traffic, we cannot account for area traffic or weather delays. However, we have several routes to and from the grounds that avoid most festival traffic and will get you there and back as quick as possible every time.
Shuttle Stops to Venue:
- La Quinta Resort & Club: 5.3 miles
- JW Marriott Resort & Spa: 14.5 miles
- Renaissance Indian Wells: 8.4 miles
- Residence Inn by Marriott Palm Desert: 13.5 miles
- Comfort Suites Palm Desert: 8.8 miles
- Courtyard by Marriott Palm Desert: 13.3 miles
- Homewood Suites La Quinta: 6.6 miles
- Westin Desert Willow Villas: 14.7 miles
- Renaissance Palm Springs: 26.2 miles
- Omni Rancho Las Palmas: 14.1 miles
- Albertson’s Palm Desert: 10.4 miles
- Shadow Hills RV Resort: 7.1 miles
- Westfield Palm Desert (Park & Ride location) 13.5 miles
- Agua Caliente Resort Casino & Spa (Park & Ride location) 16.3 miles
Q: How will I know what shuttle to take at the end of the night?
A: All shuttles lines will be clearly marked with the properties that the specific line is going to. There will also be VMT staff to direct you to the correct loading area. Your shuttle line will be labeled clearly.
Q: How far is the shuttle stop from the festival entrance?
A: It is about a 10 minute walk, from the shuttle lot to the entrance.
Q: Are shuttles wheelchair accessible?
A: Yes, we do have wheelchair accessible shuttles. Please reach out to our Guest Services team at firstname.lastname@example.org or by phone at 1-888-833-1031 with your information and hotel as soon as possible, so we can best accommodate you.
Q: How long will the wait be right after the show is over to get back to our hotel?
A: We cannot accurately predict exactly how long it will be, but please be assured that we will work very hard to get the buses out as quickly as possible. Again, it is our goal to keep you satisfied throughout the weekend. We will have our full fleet of shuttles running directly after the show to help provide little or no wait time to get you back to your hotel.
Q: Can we buy a shuttle pass at the hotel when we check in or at the festival?
A: Our shuttle passes will most likely be sold out by the time the festival rolls around, so we encourage you to purchase your passes early. Any on-site sales will be cash only.
Q: Is the shuttle pass transferable? If I lose it, can I get it reissued?
A: Shuttle passes are not transferable and cannot be reissued if lost. Once you have it in hand, it should be treated as cash and you will have to pay to replace it.