When will the shuttles run?
Shuttles run continuously to and from the concert until 10:00 pm. Inbound shuttles run daily to Desert Trip from 1:30 pm to 10:00 pm. Outbound shuttles depart Desert Trip until 60 minutes after the music ends.
Can we ride from a hotel shuttle stop even if we are not staying at the hotel?
Yes, you can. However, if you are not staying at the hotel you cannot drive your car to the property. Please be prepared to find alternative transportation to the shuttle stop.
How far are the hotels/shuttle stops from the festival?
Stops range from about 5 to 25 miles away from the Polo Grounds.
How will I know what shuttle to take at the end of the night?
All shuttles lines will be clearly marked with the properties that the specific line is going to. There will also be VMT staff to direct you to the correct loading area. Your shuttle line will be labeled clearly.
Are shuttles wheelchair accessible?
Yes, we do have wheelchair accessible shuttles. Please reach out to our Guest Services team at email@example.com or by phone at 1-888-833-1031 with your information and hotel as soon as possible, so we can best accommodate you.
How long will the wait be right after the show is over to get back to our hotel?
We cannot accurately predict exactly how long it will be, but please be assured that we will work very hard to get the buses out as quickly as possible. Again, it is our goal to keep you satisfied throughout the weekend. We will have our full fleet of vehicles running directly after the show to get you to your hotel in a timely manner.
Can we buy a shuttle pass at the hotel when we check in or at the festival?
Our shuttle passes will most likely be sold out by the time the festival rolls around, so we encourage you to purchase your passes early. Any on-site sales will be cash only.
Is the shuttle pass transferable? If I lose it, can I get it reissued?
Shuttle passes are not transferable and cannot be reissued if lost. Once you have it in hand, it should be treated as cash and you will have to pay to replace it.
Can I use my VMT package for a contest/giveaway or to promote my website/product/event?
A: No. Valley Music Travel’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from Valley Music Travel and its partners. Please see our purchase policy
for more detail.