Are one-way shuttle passes available?
Our LAX shuttles are only available as round trip, but you are welcome to purchase and only use the pass one direction. For planning purposes, we ask that you let us know if you plan on only using one direction by reaching out to Guest Services with your name, order number, and travel plans (which direction, time and date). We can be reached at firstname.lastname@example.org or by phone at 1-888-833-1031.
How long is the drive from the hotels/festival to LAX?
The drive from Indio to LAX is about 2 hours, 20 minutes. When selecting your shuttle time, please be sure to build in extra leeway time to account for traffic.
I missed my LAX Shuttle. What do I do?
Please tell the shuttle rep at LAX or at your hotel/shuttle stop. We will do our best to get you on a later bus depending on availability. Feel free to also reach out to Guest Services at 888-833-1031 for assistance.
Can I purchase a shuttle pass at LAX or the shuttle stops?
Very limited passes may be available at LAX or your hotel, but not guaranteed, so we encourage you to purchase early.
I’m staying at a hotel or property not listed as a shuttle stop. What are my options?
Please ride a hotel shuttle to the closest stop to your final destination. Most destinations in the valley can be reached by a short cab ride from one of our stops. If you need assistance in finding closest stop to your final destination please call 1-888-833-1031. Please do NOT ride the camping shuttle.